Technical Support Advocate

Job Summary:

The Technical Support Advocate assists internal and external customers through support and implementation processes and works hand-in-hand with all levels of the customer’s staff, and employees throughout the implementation process. Monitor and motivate the staff regarding progress of their installs, and abilities to adhere to team guidelines and procedures

Essential Functions: In addition to working as prescribed in our Performance Factors specific responsibilities of this role include:

• Effectively distribute, manage, and review the workload of the team
• Monitor situation for thorough, accurate documentation and above average customer service
• Coordinate team goals and projects and ensure they are completed
• Promotes teamwork and cooperation between EBS and other departments of CPSI
• Holds employees accountable, regularly reviews performance and develops the potential of all employees
• Finds educational opportunities for staff regarding areas of improvement in customer service and system knowledge
• Ability to discuss issues and concerns in conference call setting and in person related to all aspects of Electronic Billing; edits, reports, procedures, compliance, etc. –
• Manage all compliance changes to all applications –
• Accepts projects assigned by Director –
•  Responds accurately, promptly, and professionally to all inquiries or complaints from internal employees and external customers –
• Finds educational opportunities for customers and staff during installs and compliance updates - Determines the best method to resolve problems ensuring customer satisfaction –
• Coordinates problem resolution with appropriate departments (internal and external) - Ability to answer technical questions from the payers and vendors regarding connection and transmission methods –
• Effective communication flow to staff and members of all management teams of all divisions - Runs team meetings confidently and effectively - Excellent organizational and time management skills –
•  Ability to receive and apply feedback, particularly related to quality, in both positive and negative aspects –
• Ability to display a friendly, calm and professional demeanor at all times, even under times of high stress
• Other duties as assigned.

Minimum Requirements:

Education/Experience/Certification Requirements

• High degree of self-motivation, strong organizational skills, ability to positively represent the company.
• Above average oral and written communication skills, can work independently and has high degree of critical thinking skills
• 4-year degree or equivalent experience

Preferred Qualifications:

• Other industry Claim Scrubber or EHR experience
• Professional Certifications

Why join our team?

• Work remotely with a work/life balance approach
• Robust benefits offering, including 401(k)
• Generous time off allotments
• 10 paid holidays annually
• Employer-paid short term disability and life insurance
• Paid Parental Leave