Offer summary

Qualifications:

Working knowledge of Payroll and Payroll Tax processes., 2+ years of customer service experience., Associate degree in a related field preferred., Experience with multistate business tax registrations is highly desired..

Key responsabilities:

Manage the end-to-end tax registration process and resolve rejections.

Prepare various tax transactions for customers, including registration applications and notifications.

Interface with customers to keep them informed about tax registration activities.

Identify and analyze Payroll Tax needs and ensure compliance with regulations.

Job description

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.

The Tax Registration Specialist is responsible for supporting daily tax registration operations within the Tax Operations team. This position reports directly to the leader overseeing Tax Registration and ensures the delivery of high-quality payroll tax services to customers.

Essential Functions/Duties/Responsibilities

Manage the end-to-end tax registration process to include, but not limited to rejections relating to missing account numbers, completing re-filing on behalf of customers, etc., and collaborating with internal teams for case resolution.
Prepares various tax transactions on behalf of OSV customers, including but not limited to Withholding/Unemployment Tax Registration Applications, Tax D-Registrations, and Name Change or Address Change Notifications.
Responsible for interfacing with customers via OSV Support to keep customers apprised of tax registration activities. Manages assigned customer cases via OSV Support to ensure tax registration projects and filing rejection cases.
Identify and analyze Payroll Tax needs and requirements. Research tax registration compliance and form changes to ensure the delivery of quality tax services to customers
Manage multiple sources of incoming data via electronic email queues, incoming mail, and applications.
Meet quality and production metrics outlined for position
Perform additional duties and special projects, as assigned.

Competencies

Strong written and communication skills
Time Management Skills
Positive Attitude
Strong collaboration skills
Organized and detail-oriented
Confident
Accountable
Results Driven

Supervisory Responsibility

This role does not have any supervisory responsibilities.

Qualifications and Experience

Working knowledge and language of the following business areas: Payroll and Payroll Tax
2+ years of customer service experience

Preferred Skills

Experience with multistate business tax registrations and/or licensing is highly desired
Associate degree in related field preferred
Payroll outsourcing experience preferred
Previous experience working with either TaxEx OR Workday, PeopleSoft or other ERP HR/Payroll systems/applications preferred

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

Required profile