Systems Administrator I

Installation and Configuration: 

• Set up and configure software, hardware, and network systems. 

• Manage and support virtualization platforms such as Hyper-V and VMware. 

• Administer and support both Windows and Linux servers. 

• Manage and support Microsoft 365 environments and Microsoft Entra (Azure AD). 

System Monitoring and Maintenance: 

• Regularly monitor system performance and troubleshoot issues to ensure optimal operation. 

• Perform regular maintenance tasks, such as updates, backups, and system upgrades. 

• Utilize ConnectWise Automate for system monitoring and management (beneficial experience). 

User Support: 

• Provide the helpdesk with escalation technical support and resolve IT-related issues promptly. 

• Provide IT support tailored to the needs of higher education institutions (beneficial experience). 

Documentation: 

• Maintain accurate documentation of system configurations, procedures, and SOPs. 

Collaboration: 

• Work closely with the team and other departments to support technology initiatives and projects. 

Active Directory Management: 

• Maintain and troubleshoot Active Directory environments. 

Experience: 

• Previous experience in a similar role or relevant internships (2-3 years+). 

Skills: 

• Troubleshooting and problem-solving skills. 

• Dependability and flexibility, being on-call or available outside of regular work hours. 

• Knowledge of Active Directory, Hyper-V, and VMware. 

• Experience with Windows and Linux server administration. 

• Experience managing Microsoft 365 environments and Microsoft Entra (Azure AD). 

• Experience with ticketing and RMM tools (e.g., ServiceNOW, ConnectWise toolsets, etc). 

• Excellent problem-solving skills and attention to detail. 

• Proficiency in operating systems (Windows, Linux, macOS), network management, and common IT tools. 

• Strong problem-solving abilities, excellent communication skills, and the ability to work well in a team. 

Education/Certifications: 

• Associate's degree in Information Technology, Computer Science, and/or industry-recognized certifications such as A+, Network+, Server+, MCSA, MCP, etc. 

Desirable Qualifications: 

• Firewall and intrusion detection/prevention protocols. 

• TCP/IP, computer networking, routing, and switching. 

• Experience with cloud services (e.g., AWS, Azure, OCI). 

• Knowledge of scripting languages (e.g., PowerShell, Python, TF). 

Competencies: 

Technical Proficiency: 

• Demonstrates a foundational understanding of IT systems, software, and hardware, with the ability to learn and adapt to new technologies. 

Problem-Solving: 

• Effectively identifies and resolves basic technical issues with guidance and support from senior team members. 

Attention to Detail: 

• Ensures accuracy and thoroughness in documentation and system maintenance tasks. 

Communication: 

• Clearly conveys information and provides effective support to users and team members, with an emphasis on active listening and responsiveness. 

Team Collaboration: 

• Works well with others to achieve common goals and support technology initiatives, showing a willingness to learn from more experienced colleagues. 

Adaptability: 

• Adjusts to changing environments and remains flexible in the face of challenges, demonstrating a proactive approach to learning and development. 

Customer Focus: 

• Prioritizes user needs and provides timely, effective solutions to IT-related problems, with a focus on delivering high-quality service. 

Working Conditions: 

• This is a remote, WFH position with occasional requirements to work outside regular hours for system maintenance or emergencies and on-call rotation. 

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