Offer summary

Qualifications:

Proven experience in customer service, hospitality, or property management, preferably in the short-term rental or events industry., Experience in social media management, preferably in real estate or hospitality., Exceptional written and verbal communication skills in English, adaptable for different platforms., Proficiency in social media management tools and content creation software..

Key responsabilities:

Serve as the primary point of contact for guest inquiries, ensuring prompt and professional communication.

Manage the entire guest journey, from inquiry to post-stay follow-up, for a seamless experience.

Assist with social media management, including creating posts and engaging with followers.

Update and optimize property listings on platforms to attract bookings and enhance visibility.

Job description

This is a remote position.

Role Name: Social Media Specialist and Customer Support

Schedule:

Part-time, flexible (20 hours/week)

Client Timezone: PST (San Francisco)

Client Overview

Join a thriving property management business in the heart of San Francisco! This innovative company specializes in short-term rentals and unique event venues, offering guests unforgettable experiences in prime locations. With a growing portfolio of properties and a commitment to exceptional service, this business is at the forefront of the modern hospitality industry, blending traditional property management with cutting-edge digital marketing strategies.

Job Description

We’re seeking a creative and driven Social Media Specialist with customer service experience to elevate our online presence and drive engagement across multiple properties. In this multifaceted role, you’ll be the linchpin of our operations, ensuring smooth guest experiences across our portfolio of properties and event spaces. You’ll wear many hats – from being the first point of contact for guest inquiries to managing our online presence and keeping our property listings in top shape. This position offers a unique blend of customer service excellence, digital savvy, and hands-on property management. If you’re a natural problem-solver with a knack for organization and a passion for creating outstanding guest experiences, this role provides an exciting opportunity to dive into the dynamic world of modern property management and hospitality.We’re on the hunt for a detail-oriented and customer-focused Property Management Assistant to join our growing team.

Responsibilities

Serve as the primary point of contact for guest inquiries, providing prompt, professional, and friendly communication across various platforms
Manage the entire guest journey, from initial inquiry to post-stay follow-up, ensuring a seamless and memorable experience
Update and optimize property listings on platforms like Peerspace, showcasing our spaces in the best light to attract bookings
Assist with social media management, including creating and scheduling posts, engaging with followers, and monitoring online reputation
Handle the booking process efficiently, coordinating with guests and internal teams to meet special requests and resolve any issues
Create and maintain comprehensive documentation, including guest information packets, house rules, and FAQs to streamline operations
Monitor and respond to guest reviews, turning feedback into actionable improvements for our properties and services
Collaborate with the property owner on day-to-day operations, providing regular updates and insights to enhance our offerings
Coordinate with cleaning and maintenance teams to ensure properties are always guest-ready and in pristine condition
Assist with basic content creation for social media and marketing materials, capturing the unique appeal of each property
Develop and execute innovative social media strategies for multiple property accounts, including an exclusive events venue
Update and optimize property listings on booking platforms like Peerspace to maximize visibility and bookings
Monitor social media trends and analytics, adjusting strategies to improve engagement and follower growth
Compile and maintain FAQs and other guest-facing documentation to streamline communication and improve efficiency
Assist with general property management tasks as needed, providing a holistic approach to guest satisfaction

Requirements

Proven experience in customer service, hospitality, or property management, preferably in the short-term rental or events industry
Proven experience in social media management, preferably in real estate, hospitality, or a related field
Exceptional written and verbal communication skills in English, with the ability to adapt tone for different platforms and audiences
Proficiency in social media management tools (e.g., Hootsuite, Buffer) and content creation software (e.g., Canva, Adobe Creative Suite)
Strong understanding of social media best practices, trends, and analytics
Experience with property management platforms like Peerspace or Airbnb is a significant plus
Ability to work independently, take initiative, and manage time effectively in a remote setting
Creative problem-solving skills and a proactive approach to improving processes
Basic understanding of SEO and content marketing principles
Flexibility to occasionally handle time-sensitive matters outside of regular hours
A passion for hospitality, travel, and creating memorable guest experiences through digital channels