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Senior UX Researcher

extra holidays - work from home - fully flexible
Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

5+ years of product research experience for online SaaS applications, especially multi-product platforms., Advanced experience with survey planning and analysis., Proficiency in facilitating customer interviews and using data to inform product decisions., Strong organization, project management skills, and ability to collaborate with cross-functional teams..

Key responsabilities:

  • Lead mixed methods research projects to guide product and design decisions.
  • Conduct ongoing research, follow-up interviews, and satisfaction surveys to inform solutions and designs.
  • Iteratively test concepts and prototypes to shape the design and drive ongoing improvements.
  • Communicate research learnings to teams and help prioritize product or design decisions.

ClickUp logo
ClickUp Information Technology & Services Scaleup https://bit.ly/clickup-linkedin
501 - 1000 Employees
See all jobs

Job description

ClickUp is the world’s only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. With our headquarters based in San Diego and a rapidly expanding global presence, we are shaping the future of work. Join our team at ClickUp, one of the fastest-growing SaaS companies worldwide, and help millions of users be more productive - saving them at least one day every week. 🦄

Our product organization is actively seeking a UX Researcher to join our growing team and scale how we do research. In this role, you will lead mixed methods research projects to guide product and design decisions throughout their development cycle. You’ll help generate rich insights to uncover and understand product opportunities. From there, you’ll leverage various research methodologies to evaluate and de-risk product and design assumptions. For live products, you’ll help understand what is and isn’t working in order to drive ongoing improvements.
 
In addition, you will develop and employ practices to internally democratize research and enable all team members to create and strive for informed products and experiences.
 
 
The Role:
  • Prioritize and drive a research program that delivers the best user experience for a group of product teams
  • Leverage various methodologies to de-risk product and design assumptions with research and data
  • Conduct follow-up interviews to help understand customer feedback in specific product areas
  • Conduct ongoing research and engage in brainstorming sessions to inform solutions and designs
  • Iteratively test concepts and prototypes to shape the design
  • Run satisfaction surveys, follow-up usability studies and interviews to understand why we are or are not seeing the intended behavior of new features after launch
  • For all research studies, own the following processes:
    • Identify the best qualitative or quantitative method(s) based on research questions, timeline and resourcing
    • Determine the right target audience and recruit/schedule participants accordingly
    • Write up study plans and identify the research goals along with what methodology to use
    • Communicate research learnings to our teams and help drive product or design decisions
 
Qualifications:
  • 5+ years of product research experience for online SaaS applications, especially multi-product platforms
  • Advanced experience with survey planning and analysis
  • Proficiency and comfort with facilitating customer interviews
  • Passionate about using data to inform product decisions
  • Ability to quickly understand how products work and what their value prop is
  • Adaptable and self-sufficient, with strong organization and project management skills
  • Collaborative with cross-functional teams
  • Able to iterate quickly and partner with design in an agile development process
  • Familiar with qualitative and quantitative research methods
  • An ability to present your work with confidence
  • Experience working with all levels of the organization from junior PMs to C-Suite executives
  • Ability to prioritize projects, communicate progress, and deliver on time

 

#LI-REMOTE
#LI-CDG

Salary and Benefits

At ClickUp, we believe in transparency and fairness in compensation. The range displayed reflects the minimum and maximum target salaries for the position across all US locations. Please note that the actual compensation for this position may vary and is dependent on factors such as geographic location,  interview performance, years of experience, education level, and specific skills. We encourage candidates to discuss compensation expectations during the interview process to ensure alignment with their qualifications and our company’s compensation philosophy.

This position is eligible for the following benefits and perks:

  • Equity
  • 401k
  • Health, Dental, and Vision insurance
  • Spending accounts
  • Life & Disability
  • Paid parental leave
  • Flexible paid time off
  • Sabbatical program
  • Enhanced employee assistance program
  • Employee wellness stipend
  • Professional development stipend
USA Salary Range (OTE)
$130,000—$172,500 USD

 

Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!

ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

ClickUp collects and processes personal data in accordance with applicable data protection laws.

Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Communication
  • Adaptability
Are you interested?

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