Offer summary

Qualifications:

8+ years of SAP experience, with at least 5 years in SAP SD/CS AMS support., Strong expertise in order-to-cash processes and SAP CS functionalities., Experience integrating SAP SD/CS with FI, MM, and PP modules., Fluent in Portuguese and English, both written and spoken..

Key responsabilities:

Provide L2/L3 Application Maintenance and Support for SAP SD/CS.

Manage order-to-cash processes, including sales orders and billing.

Troubleshoot integration issues with external systems and drive process improvements.

Communicate effectively with stakeholders and provide end-user training.

Job description

This is a remote position.

About Us

At Genesis Digital Solutions, we help companies innovate and thrive in the digital world. We are a team of technology and IT consulting specialists committed to excellence and making a real impact on our clients' projects. If you're looking for a dynamic environment where you can grow and contribute to cutting-edge technological solutions, we want to meet you!

What You’ll Do

Provide L2/L3 Application Maintenance and Support (AMS) for SAP SD/CS, troubleshooting incidents and handling service requests.
Manage order-to-cash (O2C) processes, including sales orders, pricing, billing, and delivery management.
Support SAP CS functionalities, such as service contracts, repair orders, warranty claims, and installed base management.
Ensure seamless SAP SD/CS integration with FI (Billing & Revenue Recognition), MM (Procurement), and PP (Production Planning).
Handle intercompany sales, third-party processing, consignment, rebates, and credit management.
Troubleshoot output determination, pricing procedures, tax calculations, and revenue recognition.
Analyze and resolve integration issues with external systems (EDI, IDocs, SAP BTP, CRM, and third-party logistics providers).
Perform root cause analysis for recurring issues and drive continuous process improvements.
Ensure adherence to ITIL-based incident, problem, and change management processes.
Work closely with business users and technical teams to enhance SAP SD/CS workflows and usability.
Provide end-user training, documentation, and knowledge transfer for business teams.
Communicate effectively with Portuguese-speaking stakeholders in LATAM, Europe, or other regions.

What We’re Looking For

8+ years of SAP experience, with at least 5 years in SAP SD/CS AMS support.
Strong expertise in SAP SD order-to-cash (O2C) processes, including sales orders, pricing, billing, and delivery management.
Hands-on experience with SAP CS functionalities, including service contracts, repair orders, warranty claims, and installed base management.
Experience integrating SAP SD/CS with FI, MM, and PP.
Knowledge of SAP output determination (Smart Forms, Adobe Forms), EDI, and IDoc processing.
Understanding of SAP credit management, rebate processing, and returns management.
Ability to troubleshoot pricing, tax determination, and invoicing errors.
Familiarity with SAP S/4HANA SD/CS innovations and Fiori applications (a plus).
Experience with ITSM tools (ServiceNow, Remedy, etc.) for AMS support.
Fluent in Portuguese and English (written and spoken).