Project Manager

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider—we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!

How you’ll make an Impact

As a project manager on the Client Onboarding team you will be responsible for the consistent delivery of onboarding, renewal, and decommission projects for new and existing clients. In this role, the project manager will serve as a liaison between the client and our internal teams while managing projects to ensure they are delivered on time, within scope, and on budget.

Summary of Location & Hours

• This is a remote position with minimal travel expected to client sites or to our regional offices
• Monday-Friday, 8am-5pm CST

What you will be doing

• Manages all aspects of the onboarding and offboarding of our clients, functions as main point of contact and coordinates the client, internal resources, and vendors for the execution of these projects
• Creates, updates, and executes project plans - revises as appropriate to meet changing requirements/needs
• Understands the components of implementing information technology managed services. (i.e. server & networking, workstation, communications, security services, and cloud solutions)
• Verifies all deployed components are properly accounted for in our tools and documented in our ConnectWise customer management systems
• Hosts lessons learned at the end of projects to highlight successes and areas of improvement
• Participates in planning, testing, and training sessions as new products are developed and productized
• Helps evolve team process by providing feedback to the team and management, participating in build out of new/update of existing living process
• Builds strong relationships with cross functional peers & team members alike
• Communicates effectively with clients and internal departments, hosts regular weekly meetings to ensure agreed upon deliverables are being achieved
• Responsible for steady state turnover to support and account management
• Responsible for review and confirmation of accurate billing prior to submittal of the initial invoice/bill
• Escalates issues and problems appropriately
• Performs other duties as assigned
  
  

You’ll be successful in this role if you have

• Minimum of 2 years related hands-on work experience managing IT projects in an IT managed services environment
• Proficiency in the MS Office suite of products, including MS Project
• Excellent verbal and written communication skills
• Detail and process-oriented mindset
  
  

Required language skills

• Ability to communicate professionally, in English, both written and orally
• Ability to write business correspondence and process procedures
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
  
  

Bonus points for

• Previous experience in managing multi-faceted IT projects in a matrix environment
• Previous experience with ConnectWise, ITGlue, or other customer relationship management tools a strong plus
• Bachelor’s degree in Information Technology or equivalent experience
• ITIL, PMP, or other Project Management and Microsoft certifications

Benefits and Perks

• Medical, Dental and Vision coverage for employee and family
• 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
• Health Savings Account (HSA) Options / PPO Options
• Employee Assistance Program
• Paid Time Off (PTO) + Volunteer Time Off (VTO) + 11 Paid Holidays
• Education Reimbursement Program
• Generous Employee Referral Program - cash bonus for successful referrals!
• Dynamic Recognition and Rewards
• Clear Promotion and Advancement Tracks
• Work with Industry-Leading Talent
  
  

The base pay range for this position is expected to be between $70,000 and $85,000 per year, plus an annual on-target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

FLSA Status: Salaried, Exempt

Work Authorization Criteria
We welcome applicants who are legally authorized to work in the United States on a full-time basis. At this time, we are unable to offer sponsorship or take over sponsorship of an employment Visa.

Workspace Requirements and Remote Work Policy
Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures. 

Our Commitment to a Diverse Workforce
At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.

Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 03/14/2025.