Program Support Specialist

Program Support Specialist, Program Operations  
Location: US Remote (Preferred: California, Oregon, Washington, Arizona)

Ready to make a difference? 
We are seeking a Program Support Specialist for our Energy Efficiency division to evaluate and verify utility-sponsored projects in the West region. The Program Support Specialist will work with a cross-functional team of program management, finance, technical, and marketing personnel. You will be responsible for the preparation and submission of monthly invoices, report generation and reconciliation, and expense management. Additionally, you will liaise with Reporting, Finance, and Delivery teams, maintain organized records, and identify inefficiencies in the current invoice process to suggest improvements.

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!

What you will be doing:

• Preparation and submission of monthly invoices  
• Report generation and reconciliation 
• Expense management: Gather and review expense receipts, remove non-billable items 
• Ensure expenses comply with billing guidelines 
• Liaise with Reporting, Finance, and Delivery teams  
• Maintain organized records, ensuring all documentation is clear and accessible 
• Identify inefficiencies in the current invoicing process and suggest improvements to streamline operations 
• Other duties as required to support our work nationally and provide direct support to division leadership as needed  

What we need you to have (minimum qualifications): 

• BS/BA degree in Business, Economics, Energy, Information Technology or related discipline (candidates can substitute one year of experience for each year of education)  
• 1+ years of experience supporting, developing, or administering successful demand side management programs and/or related experience 

What we would like you to have:

• Demonstrated intermediate to advanced knowledge and experience working with Microsoft Excel including proficiency in advanced formulas, macros, power query and pivot tables 
• Demonstrated experience working in Microsoft Office 365, SharePoint and PowerPoint 

Professional Skills you will use:  

• Sound business ethics, including the protection of proprietary and confidential information 
• Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude 
• Outstanding analytical skills and strong attention to detail for reviewing receipts, identifying discrepancies, and ensuring accurate billing 
• Excellent verbal, interpersonal, and written communication skills 
• Timeliness and strong work ethic 
• Ability to work with all levels of internal staff, as well as outside clients
• Strong problem-solving skills to identify and address inefficiencies in the invoicing process 

Working at ICF

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: