Patient Financial Services Representative II

Building Location:

Fargo Distribution Serv Center

Department:

46100 Patient Financial SVCS

Job Description:

This position performs all the duties of the Patient Financial Services Representative I with the addition of specialized department work. Provides assistance with complex department work such as electronic patient correspondence, resolving escalated complaints, bad debt processes, and financial assistance and presumptive eligibility. This position will also provide assistance with work that stems from supporting patient financial services business partner relations. This position may also partner with the Patient Financial Services Process and Training Analyst, Revenue Services Associates, and Patient Financial Services Supervisors in providing initial and on-going mentoring for staff.

Education Qualifications:

Required Qualifications:

• 2 years of experience in call Center, collections, billing and/or health care with 1 of those years in the Patient Financial Services Representative I role
• Must be meeting performance expectations in the Patient Financial Services Representative I role

Licensure/Certification Qualifications:

FTE:

1

Possible Remote/Hybrid Option:

Remote

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

8:00 and one day 8:45 AM

Shift End Time:

4:30 and one day to 5:15 PM

Weekends:

No

Holidays:

No

Call Obligation:

No

Union:

Union Posting Deadline:

Compensation Range:

$19.08 - $28.62

Employee Benefits at Essentia Health*:

• Health Coverage: Medical, dental, vision, life and disability insurance, plus supplemental health benefit options to ensure employees' well-being.

• Retirement Savings Plans: 401(k) with employer contributions to support long-term financial security.

• Professional Development: Opportunities for career growth through training, tuition reimbursement, and educational programs.

• Work-Life Balance: Flexible scheduling, time off, holidays, and personal leave to help employees manage their professional and personal lives.

• Employee Wellness Programs: Initiatives focused on physical, mental, and emotional health, including fitness memberships, counseling services, and wellness activities.

*Eligibility for Essentia Health’s benefit programs vary. Please refer to the benefit summary provided to you, or contact our HR Service Center at (218) 576-0000 for more information.