Orientation & Admission Officer / Milano Design (Temporary)

Key purpose of the role

Under the coordination of the Country Italy - Business Development Senior Manager, the Orientation & Admission Officer works on the processes and activities of orientation and admission set to achieve the assigned commercial targets.

1.Orientation & Admission Activities

• Manage the activities of taking lead management following the first qualification action by the "Information Center" department and follow-up activities aimed at perfecting the registration: orientation interviews, periodic recontact actions on leads as established in the CRM flows, accompaniment of the potential student in the registration process,  control of applications for admission and verification of the existence of the necessary requirements, providing feedback to prospects with respect to the documents submitted.
• Implement and manage actions to support potential students in activities functional to the completion of enrollment: useful information on accommodation solutions, procedures for obtaining a visa, completion of the payment of school fees.

2.Retail Support

• Manage the activities of support to the agencies, regarding the orientation and admission process.

3.Promotional activities

• Support in the organization and manage information and orientation activities for potential students on-line and on-site in the area (e.g. open days, open weeks, open lessons, fairs, orientations in schools).
• Take part in the scholarship assignment activities, supporting the correct management of the process (receiving documents, sending to PL for evaluation), with the aim of leading to the finalization of the enrolment.

4.Reporting & Ownership projects

• Support the Manager in the elaboration of periodic reports for monitoring results (data analysis).
• Manage the execution of specific projects aimed at improving qualitative results (e.g. training, management of Scholarship campaigns, etc.)

Requirements:

• 1 year experience in Luxury sales Area;
• English proficiency. The knowledge of other languages is a plus;
• Proficiency in Office Suite and Salesforce;
• Passionate about Fashion or Design;
• Ability to work in team;
• Focused on result and goal oriented