Operations Supervisor

Company: CGIC 
Department: Retail Sales
Employment Type: Temporary Full-Time (12 months)
Work Model: Remote
Language: English is required, French is an asset 
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.  That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.  The best part is that you will work with people that care passionately about you, our clients and our communities.

The Operations Supervisor is responsible for the supervision and HR management activities of Region Distribution staff including sales staff, working in company offices (Agencies). Provides leadership and direction to Corporate Sales Staff ensuring the successful achievement of district objectives. 

How you will create impact:

• Managing human resources activities including performance management, setting performance objectives, rewards/recognition, training, development and career planning.
• Managing the operations of District sales/service offices during agency transitions
• Developing, implementing and monitoring corporate District office business plans, goals, priorities and schedules that are aligned with organizational, district and company goals.
• Understanding and supporting corporate strategic and operational direction including the use of Model Agency tools and processes including strong competency in Salesforce, and Client Reviews
• Supporting recruitment and selection of qualified District staff with the abilities to excel within their roles. Examine and proactively respond to meet staffing requirements. Build and maintain a strong motivated team.
• Assisting in the annual Agency Review and implement corrective action plans resulting from agency reviews, including managing client complaints, resolution of payment and cash handling issues, etc.
• Acting as the field consultant for corporate and product departments and provide input on product viability and design, underwriting, competitive analysis, promotional materials, marketing programs and claims programs and service.

How you will succeed:

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.  
• You foster innovation and continuous improvement with a focus on client experience.   
• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.  
• You successfully convey messages and demonstrate openness to exploring alternative points of view.  
• You use critical thinking to guide decision making.

To join our team:

• You have a minimum 5 years related experience in insurance and service delivery.
• You have completed of post-secondary education and/or completion of Human Resource related courses would be an asset.
• You have completed or are working towards General Insurance Licensing.
• You have completed or are working towards Life license within 3-6 months of hire is an asset. 
• You have successful sales and supervisory experience and demonstrated ability to coach, lead and mentor others with a focus on teamwork and professionalism.

What you need to know:

• You will travel regularly.
• Extended work hours, including weekends, will be required
• As a leader, strict confidentiality is required with respect to sensitive matters and employees’ personal information.
• You will be subject to a background check as a condition of employment, in the event you are the successful candidate.
• Successful candidates will provide dedicated supervision to front line sales staff working on special lines products.

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