Offer summary

Qualifications:

Experience in a medical or healthcare setting preferred., Strong communication and interpersonal skills., Ability to assess and triage patient inquiries effectively., Familiarity with medical terminology and billing processes is a plus..

Key responsabilities:

Answer incoming calls and triage patient inquiries based on urgency.

Evaluate patient concerns and direct them to appropriate resources.

Assist patients with prescription refill requests and billing inquiries.

Provide general medical information and escalate issues to healthcare providers as necessary.

You deserve nothing but the best when it comes to hiring virtual assistants. That's why we've carefully handpicked top-level professionals from the Philippines, ensuring that only the most accomplished individuals join our elite team.Imagine having access to a talented pool of virtual assistants who provide unparalleled support for your business. Whether you need assistance on a part-time or full-time basis, our vetted professionals are here to cater to your every need. From managing your calendar and handling administrative tasks to executing strategic plans and providing exceptional customer service, our virtual assistants bring professionalism and experience to every task they undertake.But what sets Virtual Coworker apart is our dedication to long-term partnerships. We aren't interested in short-term fixes; instead, we focus on finding the perfect match between businesses and virtual assistants for sustained success. By fostering strong relationships built on trust, communication, and professionalism, we ensure that your business flourishes.

Job description

• Answering incoming calls and triaging patient inquiries, particularly assessing the urgency of their needs (e.g., determining if they require immediate attention or if their concerns can wait until later in the week).

• Evaluating the severity of patient concerns, identifying if immediate care is necessary, and directing them to the appropriate team members or resources.

• If a patient wishes to pay their bill, ensure the call is properly transferred to the billing department for further assistance.

• Assisting patients with prescription refill requests.

• Training will be provided to handle these requests efficiently.

• Addressing general medical inquiries, providing appropriate information, and escalating matters to healthcare providers as needed.

Required profile