Offer summary

Qualifications:

Proven experience with social media management platforms like Hootsuite or Buffer., Proficiency in content creation and design using Canva., Basic knowledge of Wix or similar CMS for website updates., Excellent written communication skills in English..

Key responsabilities:

Develop and schedule engaging social media content and marketing materials.

Respond to customer inquiries and handle booking requests.

Maintain detailed records of customer interactions and collaborate with the events team.

Assist with marketing administrative tasks and coordinate digital marketing campaigns.

Job description

This is a remote position.

Job Title: Marketing & Customer Support Specialist

Schedule: Monday to Friday, 9:00 AM – 6:00 PM CST (1-hour unpaid break; 8 paid hours per day)

Company Overview

Join an award-winning, upscale events and wedding venue dedicated to creating unforgettable celebrations. You’ll be part of a creative, customer-focused team that provides comprehensive event design services and ensures every client’s experience is exceptional.

Job Description

As the Marketing & Customer Support Specialist, you will manage our digital marketing initiatives and provide outstanding customer service across various online channels. You’ll create engaging social media content, maintain website updates, and respond to client inquiries to uphold our reputation for excellence. This role blends creative freedom with hands-on client interaction, offering a unique opportunity to support both our brand growth and our clients’ event planning journey.

Responsibilities

Social Media & Marketing
- Develop and schedule engaging social media content using tools like Hootsuite or Buffer
- Design marketing materials and graphics in Canva
- Update and maintain website content via Wix
- Monitor and optimize social media performance metrics
Customer Support
- Respond to customer inquiries through website and third-party platforms
- Handle booking requests and provide information on venue services
- Maintain detailed records of customer interactions and requests
- Collaborate with the events team to ensure seamless communication and exceptional client experiences
General Tasks
- Assist with marketing administrative tasks
- Coordinate digital marketing campaigns and initiatives
- Troubleshoot and resolve client concerns promptly and professionally

Requirements

Proven experience with social media management platforms (e.g., Hootsuite, Buffer)
Proficiency in content creation and design (Canva)
Basic knowledge of Wix or similar CMS for website updates
Excellent written communication skills in English
Strong organizational and time management abilities
Customer-first mindset with problem-solving skills
Experience in the events or hospitality industry is a plus