Offer summary

Qualifications:

Bachelor’s degree or relevant experience in a related field., Minimum 2-3 years of experience managing a team, preferably in a remote setting., Excellent written and verbal communication skills in both English and Spanish., Deep familiarity with current pop culture trends in LATAM..

Key responsabilities:

Manage a team of video curators and oversee their workflows and processes.

Participate in client contract renewal discussions and manage schedules for team members.

Train team members on curation guidelines and ensure compliance with company policies.

Conduct regular meetings with the team and clients to facilitate communication and support team growth.

Job description

The Manager, Content Enrichment will oversee our LATAM team in delivering curation services related to video content for our client. This role will effectively lead their team in curating, analyzing, researching, reviewing, and building stories with online video content through leadership, clear communication, decision-making, and adaptability. This role requires a high level of emotional intelligence, strategic thinking, delegation and conflict-resolution skills. They need to have a strategic mindset for achieving organizational goals and delivering results.

The Manager will participate in collaborative problem-solving, with the ability to find innovative solutions through conversation and exchange of ideas with the 1021 Creative team. A strong ability to foster open and timely communication across multiple time zones and cultures in a remote environment is essential in this role.

The Manager, in collaboration with the Director, Content Enrichment - Americas acts as one of the main points of contact for English and Spanish language -specific requests from our clients. This role will participate in the creation and maintenance of guidelines for projects, ensuring those guidelines are being followed, and creating and maintaining training materials to be administered when necessary. The Manager will work to support the team’s growth, success, and goals in their current roles, as well as guide team members through any challenges they may face.

Responsibilities

Manage a team of video curators
In conjunction with the Project Manager, apply project management skills to monitor workflows, processes, and timelines for new and existing projects, and assign tasks to team members
Clearly define and communicate deliverables and timelines to the team, and track all internal and client-facing research and reports
Participate in client contract renewal discussions as well as scoping and bandwidth conversations for new projects/ contracts
Manage schedules for all of their team members including coverage for holidays, vacation, sick time, etc. as well as hourly allotments and bandwidth per week
Ensure team members are properly tracking time spent on client and 1021 related work through the 1021 provided time tracking tool.
Train their team on 1021 and client-provided curation/ video review and editorial guidelines, how to use client software tools, and other content review tools and documents
Create processes for maintaining, updating, and receiving client approval on guidelines for English and Spanish video content review
Review client-facing deliverables to ensure the team understands curation and editorial goals, and support the team by making improvements in those processes as needed
Self-assign a minimum of one content review shift per month
Participate in developing feedback for larger Americas team on specific country trends
Conduct weekly team meetings, weekly one-on-one meetings with individual team members, and weekly or bi-monthly touch bases with the client
Work with the team to ensure compliance with 1021 Creative policies and values, including confidentiality and employee conduct
Facilitate individual employee growth through annual performance reviews, goal setting and support, advocating for raises and bonuses where appropriate, and maintaining documentation in partnership with HR
Partner with project managers, recruitment and HR as a hiring manager to assess hiring needs, screen and interview candidates, make key hiring decisions and recommendations, and onboard new team members

Required Experience

Minimum 2-3 years of managing a team of direct reports, preferably in a remote environment
Excellent written and verbal communication skills in English and Spanish
Bachelor’s degree or experience in a relevant job or industry
Deep familiarity with current pop culture trends and cultural and political climates in Latam

Preferred Qualifications

Experience working remotely and within multicultural teams
Strong ability to collaborate and work with other managers, directors and project managers to reach similar goals
Experience with content moderation, content review, curation, or similar roles
Knowledge of content review guidelines and best practices
Experience with copywriting and proofreading, preferably with a focus on entertainment content
Experience working with data and statistical analysis
Comfortable working with Google Suite, with spreadsheets and other data management tools
Flexibility to adapt to changes in guidelines, workflows, and tools
Strong understanding of digital streaming products, particularly video and its ecosystem
The ability to review information with an analytical and objective mindset in a fast paced environment
A keen interest in/knowledge of pop culture, social media trends and creators, and trending video content
Strong familiarity with memes, hit songs and content trends in pop culture including music, dance, gaming, beauty, fashion, film, TV, pets, comedy, and/or sports
Familiar with popular social media platforms including YouTube, TikTok, Instagram, Snapchat, Facebook, Twitter, Twitch, Clubhouse, etc.

Job Type: Full-time

Location: Mexico or Argentina

Remote requirements: We’re proud to provide a remote work environment that allows employees the ability to reduce their commute and operate within a comfortable home environment. Please be aware that due to legal requirements and the sensitivity of the material we handle for our clients, this position requires that you be able to work a consistent schedule from a location (home office, coworking space, etc.) within your home state or locality.

Benefits: