LV 3 Network Technician ZR_20628_JOB

This is a remote position.

As a Level 3 Network Technician, you’ll be at the heart of our advanced IT operations, tackling complex network challenges and implementing cutting-edge solutions. This role offers an exhilarating opportunity to work with a variety of state-of-the-art technologies and firewall systems. You’ll be the go-to expert for intricate network issues, designing and implementing robust network architectures that keep our clients’ businesses running smoothly. If you thrive on technical challenges and have a passion for networking, this role will allow you to showcase your expertise and drive technological innovation.

• Provide advanced level 3 or 4 support for complex network-related issues
  
• Design, configure, and troubleshoot sophisticated network infrastructures
  
• Manage and optimize switches, LAN configurations, and firewalls
  
• Create and maintain secure VPN tunnels for client connectivity
  
• Work with cutting-edge firewall systems (SonicWall, Cisco, Meraki, Ubiquiti)
  
• Lead collaboration efforts with level 1 & 2 support on escalated network issues
  
• Implement and enhance network security measures to protect client data
  
• Conduct advanced network diagnostics and performance optimization
  
• Develop and maintain network-related policies and best practices
  
• Mentor junior team members on advanced networking concepts
  
• Stay current with emerging network technologies and industry trends
  

Requirements

• Proven experience in advanced networking roles
  
• Deep understanding of networking protocols and infrastructure design
  
• Hands-on experience with multiple firewall systems (SonicWall, Cisco, Meraki, Ubiquiti)
  
• Expertise in creating and managing VPN tunnels
  
• Strong analytical and problem-solving skills for complex network issues
  
• Excellent communication skills in English, both written and verbal
  
• Ability to work US business hours (8 AM to 5 PM Eastern Time)
  
• Willingness to provide on-call support for critical network issues outside business hours
  
• Relevant networking certifications (e.g., CCNA, CCNP) are a plus
  
• Ability to explain complex network concepts in simple terms to clients and team members
  
• Proactive approach to identifying and resolving potential network issues
  

• Remote Network Support for Config,
  
• Troubleshooting, VPN, Link issues,
  
• ISP Coordination, Installation, Upgrades.
  
• CISCO Switches, Dell Managed Switches,
  
• Sonicwalls, Meraki, Ubiquiti
  
• Microsoft Azure Servers
  
• Microsoft 365 Services
  
• Microsoft Office Suite
  
• HaloPSA Ticketing
  
• NinjaOne RMM
  
• RingCentral
  
• Connectwise Screenconnect