Offer summary

Qualifications:

2-3 years of experience in Information Systems or IT security-related functions., Hands-on SOC experience with technologies like SIEM, EDR, and email security., Strong foundational knowledge of enterprise information technologies and security principles., Excellent communication, analytical skills, and attention to detail..

Key responsabilities:

Investigate security alerts and conduct threat hunting across various technologies.

Develop and document standard operating procedures for investigation and response.

Maintain awareness of the threat landscape and engage with internal teams.

Conduct proactive monitoring and participate in the response to significant security events.

Job description

SMASH, Who we are?

We are agents for tech professionals in Costa Rica and Colombia that help them build careers in the United States.

We believe in long-lasting relationships with our talent. We invest time getting to know them as individuals and understanding what they are looking for as their professional next step.

We aim to find the perfect match. As agents, we make sure to pair our talent with our US clients, not only by their technical skills but as a cultural fit. Our core competency is to find the right talent, fast.

We purposefully move away from the “contractor” or “outsourcing” type of relationship. Our clients don’t want contractors or “just a service.” Neither does our talent.

Our Benefits

Work from everywhere
Private Medical Insurance
English Academy for Employees and Relative
Business Skills Coach – Certifications
Discounts with Tech Universities
Events and additional Perks

This is a remote position for Costa Rica and Colombia
This position is Remote to work with a US Company, you will require to have Citizenship or work permit from Costa Rica or Colombia to apply for this role

Job Description

Description
Be the spark that brightens days and ignite your career with our cliente award-winning employment experience. As a Information Security Engineer working remote in US, you’ll be a part of bringing humanity to business.
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

You'll report to the Information Security Manager. Your role is impactful as it protects TTEC from data loss and security events.
What You’ll Do

Investigate security alerts and threat hunting leads across a variety of technologies (SIEM, EDR, email security, etc) as part of the SOC and with the Threat Management team.
Develop, document, and refine standard operating procedures for investigation and response
Maintain situational awareness of changes to threat landscape, industry trends, and internal operating environment
You’ll interact frequently with other members of the Information Security teams, internal IT Operations and Engineering teams, and vendor technical resources.

You’ll report to the Security Operations manager. Your role is impactful as it protects TTEC from data loss and security events.
During a Typical Day, You’ll

Conduct proactive monitoring, investigations, and mitigation of security events
Spend time understanding the environment you're responsible for and engage with various teams to gain further knowledge of the environment(s)
Recognize potential, successful, and unsuccessful intrusion attempts and compromises through review and analysis of relevant event data
Participate in escalation and response to significant security events

What You Bring to the Role

Hands-on SOC experience investigating and responding to security events across two or more of the following: SIEM, EDR, email security, NGFW, cloud platforms, threat intelligence
Strong foundational knowledge of core enterprise information technologies and security principles
Experience developing and documenting processes for others to follow
Strong communication and interpersonal skills
Ability to complete open-ended tasks with limited direction/supervision
Strong analytical skills, attention to detail, and a sense of curiosity
Candidate will possess 2-3 years of experience in Information Systems or IT security-related functions. IT degree and/ or training is very helpful.