Implementation and Training Assistant at Activate Group Limited

Job title: Implementation and Training Assistant

Department: Onyx

Location: Home based

Hours: 37.5 hours per week

Salary: Up to £35,000

We’re looking for a Implementation and Training Assistant to be part of our success story.

**Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies.
**Great career development opportunities – grow with us.

About the role

The Implementation and Training Assistant will be responsible for supporting the implementation of our software solutions and ensuring clients can effectively use the platform. In this role, you will play a key part in the onboarding process, providing training, and offering ongoing assistance to drive customer success

Key responsibilities

• Assist in the end-to-end implementation of software solutions, from initial setup to go-live.

• Collaborate with internal teams (e.g., IT, Product, Development) to ensure smooth onboarding.

• Help tailor the platform to meet client needs by understanding their business requirements.

• Perform system testing and identify potential issues during the implementation process.

• Support the development and delivery of training sessions (virtual and in-person) for clients.

• Assist in creating and maintaining training materials, such as user guides and tutorials.

• Provide post-training support and gather feedback to improve future training sessions.

• Act as a point of contact during the onboarding phase to answer client questions.

• Help troubleshoot basic issues and escalate complex problems when necessary.

• Ensure clients are confident using the system and maximise its features.

• Document client requirements, configurations, and any unique setups.

• Maintain clear records of client interactions and implementation outcomes.

Skills and experience

• An interest in technology and a willingness to learn about software implementation.

• Strong communication skills, with the ability to explain technical information clearly.

• Organisational skills to manage multiple tasks and meet deadlines.

• A collaborative attitude, working well with both clients and internal teams.

• Experience in customer service, software support, or project coordination

Benefits

• 33 days holiday (including bank holidays)
• Personal health cash plan – claim back the cost of things like dentist and optical check ups
• Enhanced maternity / paternity / adoption / shared parental pay
• Life assurance: three times basic salary
• Free breakfasts and fruit
• Birthday surprise for everybody!

What you can expect from us

At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed.

From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciate you.

A bit about us

Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide.

We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

Want to know what it’s like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:

Purpose: Make someone's bad day better

Values:

• Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
• Strive for better – Be bold. Challenge the norm – make small improvements often.
• Win together – Be a team-player. Win together, learn together, respect each other.