Implementation Manager

Who You Are

TabaPay is currently hiring an Implementation Manager to grow our Client Success Team. We are looking for a candidate to work directly with clients to implement on-demand, real-time payments programs. The Implementation Manager is responsible for the execution of high-quality client onboarding procedures from the project kick-off to launch. They bring impactful programs to life by extracting a comprehensive understanding of our client's goals and friction points, considering all partner perspectives and capabilities, and fueling the power of internal departments. In this role working directly with our clients, you will develop and implement a project plan, act as an internal advocate for client needs, and proactively identify and resolve potential roadblocks to successful implementation. 

If the opportunity described below excites you, we encourage you to apply even if you do not meet all of the qualifications.

What You’ll Be Doing

• Own multiple implementation projects simultaneously from contract signature to project completion, including acting as the primary contact for clients during the implementation period
• Adhere to the PMO framework and processes to facilitate the creation, communication, and ongoing management of the project plan and related project artifacts
• Handle changes in scope and understand the implications of them, communicate to the cross-functional teams, and intensify where vital 
• Assist in creation the creation of the standardized process to onboard new clients and programs, and strive for continuous process improvement 
• Work hand in hand with the sales team to assist with pre-sales and scoping discussions
• Work closely with the compliance, operations, finance and support teams to discuss and track implementation details and nuances pre- and post-launch 
• Communicate and report project status to various levels of leadership and stakeholders
• Coordinate internal and external resources to ensure a timely and successful launch
• Become a specialist in our product, configuration, and internal processes
• Identify, manage, and mitigate project risk
• Prepare and lead training for new customers and users to ensure a seamless onboarding process with teams across the organization to ensure customer satisfaction

What We Are Looking For

• Bachelor’s degree in Business or Project Management preferred 
• 5+ years of Payments experience 
• 5+ years leading and running multiple sophisticated projects at once
• Detail-oriented, self-motivated, and persistent with the ability to set priorities and be flexible in a changing environment
• Excellent written communication and presentation skills
• Experience in early-stage products, markets, and companies preferred
• Experience in both internal and external stakeholder management
• Excellent at planning, organizing, and managing time
• Ability to connect with various levels within the organization
• Challenging the status quo is your second nature
• Curiosity mindset

The base pay for this position is $100,000; however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.