Production Control Coordinator

We are looking for a Production Control Coordinator for our international team. Do you thrive in a fast-paced environment? Do you want to play a key role in optimizing global production workflows? This job is for you if your true strength is the ability to prioritize and communicate effectively to navigate even the most demanding situations.

The Production Control Coordinator will play a key role in the Operations organization by increasing assurances that all Xometry partners meet and maintain Total Quality, including delivery, part quality, adherence to standards and data integrity.  Specifically, the individual in this position will be responsible for monitoring production schedules for risks and performing job follow up duties. This role also plays a key role in Partner success and Customer service, by assuring jobs are completed on time.

Duties & Responsibilities:

• Support the successful fulfilment of customer contractual requirements related to delivery and quality from partner delivered products and services.
• Monitor job status and perform early risk detection by monitoring issues triggered by the job tracking system.
• Proactively reach out to partners for updates per provided audit criteria, which may escalate to 100 % of placed orders from time to time
• Work continually to drive improvements to on time delivery.  
• Escalate quality and manufacturing issues to Engineering and Quality departments.
• Assist Quality Engineers in the assessment of internal and external part rejection.
• Monitor and manage shipping methods to ensure on time delivery.
• Effectively communicate and interface with all key stakeholders, to include partners, customers, engineering, quality management, and supply chain.
• Provide excellent customer service by keeping customers updated on order status.
• Participate & support department-wide initiatives to simplify and automate complex processes.
• Other daily and back-up duties as assigned.
• Performs all work in compliance with Xometry's quality and safety systems, policies and procedures.

Qualifications

• Bachelor of Science Degree in Supply Chain, Technical or related field; 2 more years’ experience will be considered in lieu of a degree.
• 2-3 years of related experience. Manufacturing experience strongly preferred. 
• Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings, mechanical inspection methods preferred.
• Customer Service experience desired.
• Ability to create and monitor production schedules.
• Proficiency with MS Office Suite.

Personal qualities

• Capable of performing root cause analysis and identifying solutions to complex problems.
• A self-starter, who can work independently, and can drive actions to completion.
• Strong organizational skills and the ability to work in a dynamic environment.
• Able to multitask, meet deadlines and support all supplier quality field activities.
• Strong communication skills (both oral and written) + ability to manage up and to the side

Language skills

English: C1

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