Offer summary

Qualifications:

High School Diploma required, Bachelor's preferred., 3 years of medical coding experience is necessary., Excellent written and verbal communication skills are essential., CPC Certification and customer service experience are required..

Key responsabilities:

Support AAPC learners in Practicode and other online courses primarily via email and phone.

Provide excellent customer service by answering questions accurately and professionally.

Manage multiple inboxes and respond to all emails within 48 hours.

Collaborate with a team to contribute to content updates and curriculum reviews.

Job description

This is a Remote Role

The Role:

The Education Specialist supports learners in AAPC courses primarily via email and occasionally via phone. The specialist acts as a subject matter expert (SME) in assisting students through their distance learning course, Practicode and other learning platforms.
Special Note: This is primarily a student support/customer service position with flexibility to work remotely from a home office.

Responsibilities:

Support AAPC learners in Practicode, self-paced, and other online courses
- Instruct and encourage learners by accurately answering questions via email and phone
- Provide excellent customer service at all times; be respectful, courteous, positive, and professional
- Manage multiple inboxes, responding to all emails within 48 hours
Collaborate with a team of internal and external experts
- Positively contribute to AAPC’s well-established team of coding educators in providing industry-best training and membership experience
- Support the content and curriculum team with content updates and reviews as applicable.

Experience You’ll Need:

High School Diploma (Bachelors preferred)
3 years of medical coding experience
Teaching/training experience preferred
Excellent written and verbal communication necessary
Excellent Organizational skills; able to prioritize workload and complete tasks effectively
CPC Certification required
Customer service/support experience
Computer literacy (MS Office applications, in particular)

Who We Are:

Our mission is to advance the business of healthcare by providing professional training, industry-standard certifications, and comprehensive solutions to individuals and organizations across medical coding, billing, auditing, compliance, and practice management.
We are humble, integrity-centered, passionate, respectful and entrepreneurial. We approach work and relationships with an abundance mentality, are trustworthy and transparent in all aspects of work, appreciate the benefits of diversity and never discriminate. We are open to new ideas, work quickly, intelligently, flexibly and Deam Big to find ways to accomplish the impossible. #WeAreAAPC.

What We Offer:

Competitive compensation commensurate with experience
Comprehensive benefits package including medical, dental and vision insurance
Health Savings Account
Generous PTO and Holiday Pay
401(k) retirement plan
On-Site Exercise Room
Company provided lunch

AAPC is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.Hiring, transferring and promotion practices are performed without regard to the above listed items.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

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