Customer Support - Voice

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

2.5+ years of experience in a client-facing role with strong administrative skills; experience in healthcare highly regarded. Exceptional written and verbal communication skills with the ability to convey information clearly and empathetically. High accuracy in managing documentation, CRM data, and follow-up communications in compliance with healthcare standards. Advanced skills in Microsoft Office Suite and familiarity with CRM systems, with the ability to learn new healthcare software. Strong organizational and time management skills with the capacity to prioritize and manage multiple tasks efficiently. A proactive and flexible attitude with the ability to work both independently and collaboratively in a dynamic, fast-paced environment. Preferable: any experience with email marketing (i.e. Mailchimp).

Core responsibilities:

Serve as the primary point of contact for healthcare clients, delivering empathetic, patient-focused assistance. Create, update, and maintain comprehensive documentation related to client interactions, appointments, and follow-up actions. Compose and send timely follow-up emails to confirm appointments, share important updates, and address client concerns. Manage and update client information within CRM systems to ensure data accuracy and efficient communication. Provide administrative support through tasks such as calendar management, document organization, and filing. Coordinate with healthcare professionals and internal teams to schedule appointments and ensure smooth service delivery. Compile and analyze client interaction data to identify trends and recommend improvements to enhance service quality.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!