Customer Service Representative

Permanent Position: Customer Service Representative

Company Overview:

Paradise Architectural PANELS & STEEL is a leading manufacturer and distributor of high-quality architectural panels and steel products. With over 20 years of experience in the industry, we are dedicated to providing exceptional products and services to our clients. Our company values innovation, quality, and customer satisfaction.

Job Summary:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing excellent customer service and support to our clients. You will serve as the primary point of contact for all customer inquiries and concerns, and will work closely with our sales and production teams to ensure timely and accurate delivery of orders.

Responsibilities:

- Serve as the main point of contact for all customer inquiries, concerns, and requests

- Respond to customer inquiries via phone, email, text and in-person in a timely and professional manner

- Process and track customer orders, ensuring timely delivery and accuracy

- Collaborate with the sales and production teams to ensure smooth order processing and delivery

- Maintain customer records and update information as needed

- Resolve customer complaints and issues in a timely and satisfactory manner

- Continuously strive to provide exceptional customer service and maintain positive relationships with clients

- Keep up-to-date with product knowledge and company policies to effectively assist customers

- Identify opportunities for process improvement and provide feedback to management

- Assist with other administrative tasks as needed

Requirements:

- High school diploma or equivalent; post-secondary education in business or a related field is an asset

- 2+ years of experience in customer service or a similar role

- Excellent communication and interpersonal skills

- Strong problem-solving and decision-making abilities

- Proficient in Microsoft Office and customer service software

- Ability to work in a fast-paced and dynamic environment

- Strong attention to detail and organizational skills

- Ability to multitask and prioritize tasks effectively.

- Positive attitude and a strong commitment to providing exceptional customer service

- Knowledge of architectural panels and steel products is an asset but not required

We offer a competitive salary and benefits package, as well as opportunities for growth and development within our company. If you are a team player with a passion for customer service and you reside within the US, we would love to hear from you! Apply now to join our dynamic and growing team at Paradise Architectural PANELS & STEEL.