Offer summary

Qualifications:

Previous experience in content moderation, customer support, data entry, or operations is a plus., Excellent communication skills in English, with at least C1 proficiency, both written and spoken., Familiarity with Google Spreadsheets or similar tools is advantageous., Experience with graphic design tools like Photoshop or Canva is a plus..

Key responsabilities:

Assist the US partner in content curation for their website.

Review and evaluate new accounts and graphic designs for platform suitability.

Rate accounts and designs, proposing removal of unsuitable content.

Monitor results and report to line managers, attending weekly alignment meetings.

Job description

We are looking 🔎 for a fantastic Operations Approval Queue Agent to join our team and assist one of our key partners based in the US 🇺🇸 (an apparel company). Sounds cool? Keep reading. ⏩

HKR was remote before it was even cool! 😎 Remote is allowed, encouraged, and the norm. Now, and forever. There’s only one catch, and it comes from this guy: “Whatever you are, be a good one” - Abraham Lincoln.

...but you can always drop by our locations in Bucharest and Cluj if you’re around.

What you’ll be doing?

🔸 You will assist our US partner in doing content curation for their website;

🔸 You will review new accounts and their graphic designs in order to decide if they are a good fit for our partner’s platform, based on their guidelines and protocols;

🔸 You’ll rate each account and design based on their content, while proposing the disable or removal of unfitted accounts and designs;

🔸 You will be responsible for the accounts in your queue and any other operational tasks assigned by the client or by your team leader;

🔸 You will monitor results and report to your line managers in the US and RO by attending weekly internal alignment meetings;

🔸 You will build and maintain a good relationship with our US-based partner to better understand their needs and business priorities -- meetings, Slack & email conversations.

About you

🌀 Coming with previous experience in a similar position, with a background in content moderation, customer support, data entry or operations is considered a plus;

🌀 You have excellent communication skills, especially in English - we are looking for at least a C1 proficiency, both written and spoken;

🌀 Having hands-on experience with Google Spreadsheets or a similar tool is considered a plus;

🌀 Having experience with graphic design tools like Photoshop, Canva or a similar tool is considered a plus;

🌀 You have the ability to work independently, while also being a great team player;

🌀 You are attentive to detail, very well organized and able to follow a step-by-step process.

Perks

💰 Great pay

🏠 Remote, full-time job

🕐 9 AM - 6 PM schedule (with 1 hour of lunch break 🍕)

🥳 Start-up culture, young team, no egos, no BS

Required profile