Offer summary

Qualifications:

Must be 18 years or older and coachable., Strong communication and interpersonal skills with a professional demeanor., Exceptional organizational skills and attention to detail., Ability to manage multiple tasks in a fast-paced environment..

Key responsabilities:

Manage and process incoming reservation requests via phone, email, and online platforms.

Provide knowledgeable assistance to clients regarding cabin availability and amenities.

Capture and communicate guest information and preferences to relevant departments.

Resolve client concerns and ensure a positive experience throughout the reservation process.

Job description

The successful candidate will train as a Travel Professional and specialize in Cabin Travel & the reservations process, ensuring a seamless experience for clients from initial inquiry through to post-stay follow-up. This role demands exceptional organizational skills, a strong customer service focus, and the ability to handle multiple tasks efficiently in a fast-paced environment.

Text "Cabin" to 541-275-0142 for quick apply!

Key Responsibilities:

Accurately manage and process incoming reservation requests via phone, email, and online booking platforms, ensuring all bookings are recorded and confirmed promptly.
Provide professional and knowledgeable assistance to clients, addressing inquiries regarding cabin availability, amenities, pricing, and local attractions.
Ensuring all guest information and preferences are accurately captured and communicated to relevant departments.
Deliver exceptional service by addressing client concerns, resolving issues, and ensuring a positive experience throughout the reservation process and guest stay.
Process payments, manage invoicing, and handle any related financial transactions associated with reservations, adhering to company policies and procedures.
Identify and capitalize on opportunities to upsell additional services, packages, or amenities to enhance the guest experience and maximize revenue.
Effectively manage and resolve any issues or emergencies that arise during a guest’s stay, ensuring swift and satisfactory outcomes.

Requirements:

18 and coachable
Must have a phone (laptop also preferred, but not required)
Must have good internet connection.
Must be able to handle working under pressure and meet deadlines consistently.
Ability to plan and manage client’s needs with little to no supervision.
Eagerness and capacity to learn

Skills:

Communication and interpersonal skills, with a professional demeanor.
Strong organizational skills and meticulous attention to detail.
Ability to manage multiple tasks simultaneously in a fast-paced environment.
Demonstrated problem-solving skills with a focus on client satisfaction.

Benefits:

Health, dental, and vision insurance plans (varies by state)
Fully remote! (opportunity available in 26 other countries, apply to see if you qualify)
Opportunities and pathways for career advancement within the company.
Incredible team of supportive professionals
Work your own hours!

Required profile