CPC Support (Partner Support Specialist)

The Partner Support Specialist is responsible for new partner evaluation and vetting, support and assistance through the onboarding process and job board experience, and setting partners up for a productive relationship with Xometry. They will leverage interpersonal skills, diligent task management, and various technologies to set partners up for success and contribute to the health of the Partner Network.

Functional responsibilities

• Run virtual shop evaluations to ensure all prospective partners meet the qualifications and criteria to become a successful partner
• Ensure all incoming partner requests and concerns are resolved in an urgent, professional, and personable manner, utilizing Salesforce and Gmail
• Ensure shop evaluation results are accurately and promptly recorded in the appropriate trackers and Salesforce
• Utilize Google Sheets and the Onboarding Staff App for accurate tracking
• Comfortable with occasional high volume email and call campaigns as needed
• As a “first face” for new partners, creating an enthusiastic atmosphere / promote excitement to being working with Xometry
• Verify partner addresses in google maps / street view to confirm shop location
• Make note of impressive and unique partners, recommending them to appropriate Sourcing teams
• Additional responsibilities as required

Requirements for applicants

Qualifications:

• 2+ years of experience in customer success, account management, and/or service management position preferred, with history of producing results through strong relationships
• Fluent English
• Excellent organization, project management, and time management skills
• Positive can-do attitude
• Self-starter with the ability to work independently
• Technically proficient with an ability to utilize multiple systems, including Google Suite and Salesforce
• Ability to work in a fast-paced environment while solving problems quickly and creatively
• Exceptional communication skills (written and verbal), with the ability to manage changing priorities and multiple projects in a fast-paced environment
• Effectively work cross-functionally and with a wide range of people with different skill sets

 Education, including special education

• 2+ years of experience in customer success, account management, and/or service management position preferred, with history of producing results through strong relationships
• Technically proficient with an ability to utilize multiple systems, including Google Suite and Salesforce

 Personal qualities

• Excellent organization, project management, and time management skills
• Positive can-do attitude
• Self-starter with the ability to work independently
• Ability to work in a fast-paced environment while solving problems quickly and creatively
• Exceptional communication skills (written and verbal), with the ability to manage changing priorities and multiple projects in a fast-paced environment
• Effectively work cross-functionally and with a wide range of people with different skill sets

Language skills

• Exceptional communication skills (written and verbal), with the ability to manage changing priorities and multiple projects in a fast-paced environment
• Fluent English

Conditions

Country of location

Remote

Holiday calendar

USA holidays

Other Working Conditions:

• Remote position
• USA holiday calendar
• Working hours: 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM ET
• Service contract

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