Business Process Manager - Product Owner/Scrum Master Salesforce

Position:

Job Description:

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.

A Fortune 133 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

As the Business Process Manager, you will work directly with Business Owners, Technical Owners (IT POs), Functional Analysts, and Scrum Team Developers to deliver the ECS digital strategy product roadmap. This role may be working solely on a Scrum Team, assisting other POs, or combining both scenarios. Translate product and platform vision into user stories. Define requirements for each feature and own the writing, grooming, and prioritization of user stories in the backlog. Be the advocate for user experience with the scrum team. Together with leadership, work with stakeholders across the business to understand and define their requirements and priorities.

What You’ll Be Doing:

• Manage and optimize the product backlog to maximize value.
• Define business and functional requirements, and develop efficient business processes.
• Propose designs and develop tools to support customer service levels and meet operational KPIs.
• Provide technical support for the setup and implementation of new customer services.
• Participate in projects as a functional expert and support implementation.
• Facilitate process improvement efforts and ensure global process alignment.
• Provide timely communication, escalate issues, and work on resolutions.
• Collaborate with UX and development teams to transition from requirements to design and implementation.
• Prepare business case and requirement documents for system enhancements.
• Define and monitor end-to-end process metrics to identify and resolve performance issues with business owners
• Act as Salesforce PO (Product Owner) and Administrator.

What We Are Looking For:

• 5 to 7 years of experience related experience as Business Process Manager.
• Salesforce ADM 201
• Experience gathering and understanding business requirements, to provide and develop customized solutions to meet business functions.
• Experience with Technical Support and Administration for Salesforce Solutions and applications. Providing System administration support.
• Experience as Salesforce PO (Product Owner)
• Proficient in Office 365 applications (Excel, Word, PowerPoint, Outlook, Teams)

The Skills That Will Help You Succeed Even More: (preferred)

• Salesforce Business Analyst Certification
• Salesforce Service Cloud Certification
• Salesforce Experience Cloud Certification
• JIRA knowledge and Experience
• Experience with integration of Marketing data and systems like Eloqua, ZoomInfo, LinkedIn Sales Navigator
• Visio (or similar diagramming tool) experience a plus
• Experience with Scrum Agile

Work Arrangement:

• Remote: 0 days in office

#LI-Remote

What's in It for You?

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus
• 40% vacation premium
• 12 vacation days plus 2 floating days, sick days and holidays
• Vision and Dental Assistance
• Life Insurance
• Healthcare Insurance
• 10% Food/Pantry Vouchers
• Restaurant Vouchers
• 13% Savings Fund
• Wellbeing program for all employees
• Growth Opportunities, and more!

Apply now!

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)

 

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. 

Location:

Time Type:

Job Category:

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)