Offer summary

Qualifications:

Minimum 2 years of relevant experience in a Case Management Assistant role., Experience working for an Australian Client/Business is required., Proven experience with Procura, Prospend, and Microsoft Office Suite (Word, Excel)., Strong administrative and organizational skills with excellent attention to detail..

Key responsabilities:

Provide administrative support to Case Managers, managing their inbox and handling client calls.

Edit and finalize Care Plans, ensuring accuracy before uploading into Procura.

Coordinate with external service providers and manage client files reflecting their recommendations.

Oversee the discharge process from third-party services and ensure all administrative tasks are completed.

Job description

This is a remote position.

Job Overview

Join our dynamic team as an AU Case Management Assistant (Procura), where you will play a crucial role in supporting our Case Managers and ensuring that clients receive the highest standard of care. As part of a leading provider in the healthcare and case management field, you’ll be responsible for key administrative and coordination tasks that directly impact the quality of our services. If you're an organized, detail-oriented individual with a passion for providing excellent support in a fast-paced environment, this is an excellent opportunity to make a difference.

Job Description

As an AU Case Management Assistant (Procura), your responsibilities will include:

Administrative Support to Case Managers

Manage and prioritize the Case Manager’s inbox, responding to emails as needed.
Handle client calls, addressing inquiries and escalating issues when required.
Track and complete administrative tasks assigned by the Case Manager.

Care Plan Management & Documentation

Edit and finalize Care Plans from visit transcripts or voice recordings.
Ensure accuracy and quality of Care Plans before uploading.
Upload Care Plans into Procura, ensuring all required fields are completed before marking as ‘Complete.’
Liaise with the Coordination Team to ensure all services are aligned with finalized Care Plans.
Save Care Plans in designated folders with review dates for easy access.

System Management and Navigation

Create and update client profiles in Lookout Way.
Send case notes with details from client meetings, including service needs, preferred staff, and scheduling.
Escalate high-risk cases to the Nurse or Quality Assurance Team based on Vulnerable Clients Checklist results.
Create alerts and tickets for follow-up actions and risk management.

Service Coordination & External Providers

Coordinate with external service providers, ensuring timely setup and processing of referrals.
Act as the point of contact for external service providers via calls and emails.
Research and onboard new providers, following approval processes when necessary.
Ensure client files reflect any recommendations from external providers.
Obtain approvals from Case Managers for external services, quotes, and invoices.

Budget & Financial Management

Update budget tools with changes in services, pricing, and approvals.
Process approvals for invoices and quotes through Prospend.
Manage purchases for assistive technology (AT) and home modifications with client and Case Manager approval.
Support preparation and sending of service agreements.

Client Discharge & Transitions

Oversee the discharge process from third-party services, ensuring records are updated accordingly.
Ensure all administrative tasks are completed before discharge.

Requirements

Minimum 2 years of relevant experience in a Case Management Assistant role.
Experience working for an Australian Client/Business is required.
Proven experience with Procura, Prospend, and Microsoft Office Suite (Word, Excel).
Strong administrative and organizational skills, with the ability to multitask and manage a high volume of tasks efficiently.
Excellent attention to detail, ensuring accuracy in documentation, care plans, and budget updates.
Strong communication and interpersonal skills to work effectively with Case Managers, clients, and external providers.
Problem-solving ability with a proactive approach to resolving administrative and service-related issues.
Previous experience in case management or healthcare administration is an asset.
Familiarity with Lookout Way or similar client management systems.
Knowledge of financial tools for processing invoices and managing budgets.

Benefits

Permanent Work-from-home setup
Company-provided equipment
Secondary Wi-Fi Modem
21 Leave Credits
100% conversion of UNUSED leave credits
HMO on Day 1
13th Month Pay
Grab Voucher every month
Birthday Gift
Loyalty Gift
Christmas Gift
Work-Life Balance
Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.