Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Customer Support Associate

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

Knowledge of accounting principles is required., 1-2 years of experience in Customer Support is preferred., Familiarity with ticketing systems like Salesforce or Zendesk is advantageous., Strong communication skills, both verbal and written, are essential..

Key responsabilities:

  • Provide high-quality support via email, chat, and phone.
  • Troubleshoot software and accounting-related inquiries efficiently.
  • Log all support interactions in the ticketing system.
  • Communicate professionally with clients and identify opportunities for improvement.

Lone Wolf Technologies logo
Lone Wolf Technologies SME https://www.lwolf.com
201 - 500 Employees
See all jobs

Job description

At Lone Wolf, we simplify real estate transactions. Our digital lead-to-close platform empowers agents, brokers, and their clients with seamless workflows from start to finish. For over 30 years, we’ve supported the real estate industry through constant change—and we’re just getting started.

We embrace diversity and individuality, believing our differences make us stronger. If you’re passionate about delivering an outstanding customer experience and want to be part of a dynamic team, let’s connect! 
 
As a Customer Support Associate, you’ll provide technical support for our accounting, commissions, and reporting platform. You’ll assist clients via phone, email, and chat, troubleshooting software issues, answering accounting-related questions, and ensuring an exceptional customer experience.

ESSENTIAL RESPONSIBILITIES AND DUTIES:
  • Provide responsive, high-quality support via email, chat, and phone.
  • Troubleshoot software and accounting-related inquiries with accuracy and efficiency.
  • Log all support interactions in our ticketing system.
  • Communicate clearly and professionally with clients at all levels, including executives.
  • Identify opportunities for product and process improvements based on client feedback.
  • Escalate complex issues to the appropriate teams when necessary.

    • QUALIFICATIONS:
  • Knowledge of accounting principles required.
  • 1-2 years of experience in Customer Support is preferred.
  • Experience with Salesforce, Zendesk, Intercom or a similar ticketing system preferred.

    • KNOWLEDGE/SKILLS/ABILITIES:
  • Customer-Centric Mindset – Passion for delivering personalized, empathetic support.
  • Attention to Detail – Ability to actively listen and quickly identify issues.
  • Critical Thinking – Strong problem-solving skills to develop effective solutions.
  • Excellent Communication – Strong verbal and written skills, with the ability to engage C-suite clients.
  • Client Focus – Ability to analyze client needs and build positive relationships.
  • Ability to meet quality assurance standards and performance metrics.

    • BONUS SKILLS:
  • Experience with Salesforce CRM, JIRA, and chat-based support tools.
  • Familiarity with real estate multiple listing services (MLS).
  • Proficiency in Microsoft Office Suite or related software.
    •

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Other Skills

    • Detail Oriented
    • Critical Thinking
    Are you interested?

    Customer Support Associate Related jobs

    See more Customer Support Associate jobs