Junior Service Implementation Specialist

As our Junior Service Implementation Specialist, you will be part of the Global Messaging team, reporting to the Manager for Global Service Implementation. Our cloud communication platform reaches every mobile phone on the planet – in seconds or less.

The main task of the service implementation team is to integrate and implement mobile messaging solutions with Sinch customers and partners globally, but not only that.

This is a vital role within the company and you will cooperate with our sales teams, global messaging teams, support, service operations and operators. Your primary focus will be on administering and directing customer provisioning to ensure that our sales and implementation cycles are executed efficiently, maintaining good communication with suppliers and supporting staff with a number of different tasks.

Responsibilities

• Onboarding customer agents into rich messaging channels
• Maintain orders, deployment, and ongoing use of messaging services for Sinch customers
• Follow internal processes related to customer orders and provisioning of inbound numbers or registered senders
• Communicate with internal and external stakeholders to detail service requirements, changes, and modification
• Communicate with customers about related activities – when necessary
• Maintain up-to-date documentation on attributes provisioned with Sinch partners globally
• Review current processes and seek quality and efficiency gains whenever possible

Requirements

• Knowledge of computer software
• Customer service knowledge/experience
• Research skills
• Work experience
• Cooperative – You need to work together with other departments and different stakeholders
• Structured – Needs to be structured when working with many different tasks in parallel and very good planning skills are required
• Stable - Needs to perform well under pressure
• Solution-oriented - Quickly finds solutions to problems that arise
• Analytical – Eager to understand why processes work the way they do

• Proficiency in the English language (spoken and written) is desirable. Intermediate English is a requirement.

Preferred

• Experience using web-based CRM or Service Desk applications. i.e. Salesforce, Atlassian Service Desk/JIRA
• Data analysis
• Presentation skills
• Foreign language proficiency

Benefits

Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more. 

Our Hiring Process 

In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch’ s hiring needs and candidates’ career expectations. We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new ideas and perspectives to Sinch!