Offer summary

Qualifications:

Solid hands-on experience with SAP technologies such as SAP NetWeaver and BusinessObjects solutions., Sound knowledge of hyperscalers, networks, and virtual technologies., Proven ability to manage operational tasks and handle customer escalations., Excellent written and verbal communication skills in English..

Key responsabilities:

Act as the interface for the EOS delivery team with customer CDMs/TSMs, planning service requests.

Serve as an escalation point for technical issues related to the EOS customer landscape.

Collaborate with Product Development for roadmap, feature, and bug fixes.

Manage service request fulfilment, incident management, event management, and problem management.

Job description

JOB DESCRIPTION

We are Tech Mahindra, a company of the Mahindra Group, an Indian multinational and is present in Brazil and in more than 90 countries. We are more than 120,000 professionals who help us connect experiences.

Tech Mahindra represents the connected world, delivering innovative, customer-centric information technology experiences that enable businesses, employees and society to grow.

We truly believe technology makes this possible, but it's people who make it happen. Cultural, Gender, and Skills Diversity align with our Rise pillars and allow us “Diversity of Thought,” which empowers our stakeholders to grow.

RESPONSIBILITIES AND ASSIGNMENTS

•SDS acts as the interface for the EOS delivery team with the customer CDMs/TSMs, planning service requests and support throughout the request lifecycle.

•Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations.

•Serve as an escalation point for technical issues related to the EOS customer landscape.

•SDS acts as the primary contact from the EOS delivery teams in the different service areas – Service Request Fulfilment, Incident Management, Event Management and Problem Management.

REQUIREMENTS AND QUALIFICATIONS

•Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText etc.

•Sound knowledge of Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines. •Solid expertise and hands-on experience in SAP Technologies and Products (SAP certification preferred).

•Proven ability to manage operational tasks, handle customer escalations, and drive process improvements.

•Ability to thrive in a high-pressure environment and consistently add value to customers and the organization. •Extensive experience in collaborating with cross-cultural teams, both international and virtual, to achieve seamless project delivery.

•Collaborate with Product Development and support for roadmap, feature and bug fixes.

•Proficient in analytical and solution-oriented thinking.

•Excellent written and verbal communication skills in English

ADDITIONAL INFORMATION

Job's journey from 13h to 22h and, occasionaly, on weekends.

Quem Somos ?

Somos parte do Grupo da Mahindra, empresa no valor de 21 bilhões de dólares, que emprega mais de 240.000 pessoas em mais de 100 países. O Grupo opera nas principais indústrias que impulsionam o crescimento econômico mundial, desfrutando de uma posição de liderança em tratores, veículos utilitários, after-market, tecnologia da informação e resortes de férias.

Nossas plataformas de inovação e recursos reutilizáveis conectam-se através de uma série de tecnologias para entregar um valor tangível para os nossos clientes.

A Tech Mahindra representa o mundo conectado, oferecendo serviços e soluções de tecnologia da informação, inovadoras e personalizadas de acordo com a necessidade de cada cliente, permitindo que empresas, parceiros e a sociedade Rise™, trabalhem juntos.

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