Offer summary

Qualifications:

Full fluency in both English and Sundanese is required., Technology proficient with web-based platforms, email, and Microsoft Word., 2+ years of professional interpreting experience preferred., Industry-specific certifications or trainings are a plus. .

Key responsabilities:

Provide effective telephonic remote interpreting for various settings.

Answer inbound calls promptly and deliver superior customer service.

Maintain confidentiality and adhere to professional conduct standards.

Participate in ongoing training and quality assurance monitoring.

Established in 1991, LSA’s mission is to help people and companies survive and thrive in a global environment. Leading corporations across the globe depend on our language solutions to get the cultural support they need, while benefiting from the best customer service possible. As one of the largest and fastest-growing language services providers in the world, our employees and linguists know that what they do matters; together, we are making a difference in society through language. Every day, we help millions of non-English speakers overcome communication barriers, meet goals, build trust and grow as individuals. It is this passion for helping others that continues to drive our culture of service excellence, and that keeps clients coming back! We’re proud to fulfill the multicultural communication needs for thousands of clients worldwide, in over 230 languages, across virtually every industry. Our language solutions include telephone interpreting, translation and localization, video remote interpreting, face-to-face interpreting, sign language interpreting and language assessments.

Job description

Overview:

As a telephonic interpreter for Sundanese in LSA’s network of Independently Contracted Interpreters, you are responsible for handling telephone calls on demand and facilitating language communication for the Limited English Proficient (LEP) community in a variety of settings, including medical, legal, and customer service. Language Services Associates is continuously accepting qualified interpreters!

Responsibilities:

· Provide effective telephonic remote interpreting

· Answer inbound calls in a timely manner

· Provide superior customer service

· Adhere to Code of Professional Conduct, including maintaining strict standards of confidentiality

· Adhere to all policies and procedures, including professional interpretation protocols and industry specific best practices

· Complete training(s) and participate in ongoing Quality Assurance monitoring

Qualifications/Experience:

· Full fluency in both English and Sundanese

· US or International Based

· Technology proficient (web-based platforms, email, Microsoft Word)

· Landline phone access for sound quality

· An interpreting space that is quiet, secure, and free from outside noises

· 2+ years of professional interpreting experience preferred

· Industry specific certifications/trainings preferred (CMI, CCHI, etc.)

· Proof of 40+ hour medical interpreting training preferred (ex: Bridging the Gap, Cross-Cultural, etc.)

LSA is passionate about what we do, which is helping people thrive in an increasingly global environment! If interested, please apply and include a copy of your resume, which emphasizes your interpreting experience.

Required profile