Offer summary

Qualifications:

Proven experience in customer service, preferably in a service-based or outdoor maintenance industry., Strong verbal and written communication skills, with the ability to build rapport quickly over the phone., Proficiency with phone systems, scheduling software, and basic computer applications., Demonstrated problem-solving skills and the ability to remain calm in challenging situations..

Key responsabilities:

Manage and respond to 10-20 daily customer inquiries via phone, providing exceptional service.

Coordinate and maintain a dynamic schedule for tree trimming crews, adapting to various conditions.

Act as a liaison between customers and service teams, ensuring clear communication and satisfaction.

Conduct follow-up calls to confirm appointments and gather customer feedback for service improvement.

Job description

This is a remote position.

Job Higlights:

40 hours / week

Monday to Friday, from 8 AM to 5 PM Pacific Time

Job Description
We’re seeking an enthusiastic Customer Service Representative to be the voice of our client’s tree care business. In this role, you’ll be at the heart of daily operations, managing a bustling schedule of tree trimming and removal services. You’ll have the opportunity to work remotely while coordinating with field teams, addressing customer inquiries, and ensuring smooth operations. This position offers a unique blend of customer interaction, problem-solving, and scheduling expertise, making every day different and exciting. If you thrive in a fast-paced environment and enjoy the satisfaction of helping customers transform their outdoor spaces, this role is perfect for you!

Responsibilities

Manage and respond to 10-20 daily customer inquiries via phone, providing exceptional service and addressing concerns with professionalism and care
Skillfully coordinate and maintain a dynamic schedule for tree trimming crews, adapting to weather conditions, customer needs, and last-minute changes
Act as a liaison between customers and service teams, ensuring clear communication and high levels of customer satisfaction
Utilize state-of-the-art phone systems and scheduling software to manage appointments efficiently and optimize crew productivity
Handle sensitive situations involving property concerns or service issues with tact and problem-solving skills
Conduct follow-up calls to confirm appointments and gather valuable customer feedback, contributing to continuous service improvement
Assist in managing relationships with a diverse client base, including residential, commercial, and government contracts
Assist in writing articles for our website to support content marketing efforts.

Requirements

Proven experience in customer service, preferably in a service-based or outdoor maintenance industry
Strong writing skills to answer customer emails
Excellent verbal and written communication skills, with the ability to build rapport quickly over the phone
Strong multitasking abilities and capacity to prioritize effectively in a fast-paced, ever-changing environment
Proficiency with phone systems, scheduling software, and basic computer applications
Demonstrated problem-solving skills and the ability to remain calm and professional when handling challenging customer situations
Flexibility and adaptability to manage changing schedules and priorities
Self-motivated with the ability to work independently in a remote setting
Passion for outdoor spaces and enthusiasm for contributing to customer satisfaction in the tree care industry