Offer summary

Qualifications:

Experience in customer support, particularly with APIs., Proficiency in .NET Core for API development and enhancement., Strong problem-solving skills to troubleshoot technical issues., Excellent communication skills for liaising with customers and teams..

Key responsabilities:

Provide customer support for API usage and troubleshoot related issues.

Collaborate with the engineering team to resolve technical challenges.

Contribute to API development and implement new features based on feedback.

Create and maintain API documentation and advocate for best practices.

Job description

About Revelator:

Revelator is a leading provider of business solutions for the music industry. Our all-inclusive B2B platform, API, and web3 infrastructure enhance efficiency in music distribution, financial reporting, and simplify royalty operations. We offer a wide range of services, including catalog management, supply chain, income tracking, rights management, and business intelligence. By leveraging our innovative solutions, music businesses can easily navigate the evolving landscape and capitalize on new opportunities.

About the Role:

We are seeking a talented and customer-focused API Support Engineer to join our dynamic team. This role will play a critical part in supporting and improving our public-facing API, which is a core product offering. You will work directly with customers to troubleshoot issues, provide guidance, and gather feedback, while also contributing to the development and enhancement of the API.

In addition to excelling in this role, you will have the opportunity to transition into a Backend Developer position within our team after a year or two, depending on your skills, growth, and performance. This is a perfect opportunity for someone who enjoys both supporting customers and honing their backend development expertise.

Key Responsibilities:

Customer Support for API Usage
- Assist customers in understanding and effectively using our public API.
- Troubleshoot API-related issues, identifying root causes, and providing timely solutions.
- Collaborate with the engineering team to resolve complex technical challenges reported by customers.
- Monitor API performance and ensure uptime, reliability, and responsiveness.
API Development & Enhancement
- Contribute to the ongoing development and improvement of our API using .NET Core.
- Implement changes and new features based on customer feedback and evolving product requirements.
- Write clean, efficient, and well-documented code for API updates and bug fixes.
- Test and debug APIs to ensure quality and compliance with standards.
Documentation and Best Practices
- Create and maintain comprehensive API documentation, guides, and tutorials.
- Develop FAQs and troubleshooting guides to empower customers with self-service solutions.
- Advocate for best practices in API usage and implementation.
Collaboration and Communication
- Act as a liaison between customers and the internal engineering team.
- Partner with product managers and other stakeholders to align API updates with business goals.
- Share insights and trends from customer interactions to inform the product roadmap.