Social Media Assistant

This is a remote position.

Schedule:

Key Responsibilities: 

As a Social Media Assistant, you will be responsible for managing and monitoring social media platforms, customer interactions, and online reviews across multiple channels: 

Social Media Management: 

• Respond to Facebook and Instagram Messenger for our 4 brands
  

• Monitor and respond to comments on Facebook and Instagram Paid Ads for our 4 brands
  

• Review and respond to comments on 1 of our brands: 
  

• X (Twitter) page 
  

• Pinterest page 
  

• TikTok page 
  

• Instagram page 
  

• LinkedIn page (including reposting content and engaging with followers) 
  

• Invite people who engage with our ads to like our Facebook page 
  

Review Monitoring: 

• Check and respond to reviews on: 
  

• Google Reviews 
  

• TrustPilot 
  

• Better Business Bureau (BBB) 
  

• Monitor Reddit comments related to Ricoma and engage with the community 
  

• Approve Our Users Official and Embroidery & Printing Business Help requests 
  

• Monitor moderators' activity log for quality assurance 
  

Requirements

• Proven experience in social media management across multiple platforms 
  

• Strong written and communication skills 
  

• Detail-oriented and able to manage multiple accounts 
  

• Familiarity with social media management tools is a plus 
  

• Ability to engage with followers in a timely and professional manner 
  

• Experience with customer service is a bonus
  

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job