Logistics Coordinator

Our Mission:
ButterflyMX is on a mission to empower people to open and manage doors & gates from a smartphone. Our products are installed in more than 15,000+ multifamily, commercial, gated communities, and student-housing properties worldwide, including properties developed, owned, and managed by the most trusted names in real estate. Our features are designed for developers, owners, property managers, and tenants and our products lower operating costs and improve tenant satisfaction.

Our Solution:
Developers and owners no longer need to run building wiring or install in-unit hardware. Property managers can grant building access, revoke permissions, and review entry logs from an online dashboard. Residents can open doors from their smartphones, issue visitor access, and see who is trying to enter the building.

Our Culture & Values:
Fantastic people are the key to our success. As a distributed, primarily remote workforce, we’re looking for more intelligent, passionate, collaborative, and down-to-earth individuals to join our growing team
We’re driven by a shared commitment to excellence and innovation, grounded in our core values: We delight our customers, We take ownership, We are a community of collaborators, We speak up, We think big and do small, and We are tenacious. 

We are a leading property technology (Proptech) startup that is looking to add a passionate and self-driven team member to expand our growing hardware fulfillment group. We develop software and hardware to enable people to open and manage doors from their smartphones. Our solutions are currently being used by more than 13,000 properties including the largest and most trusted names in multifamily and commercial real estate.

The Logistics Coordinator will play a role, balancing responsibilities between fulfillment coordination and manufacturing support. You must work collaboratively as part of an agile cross-company team to ensure that our intercoms and related equipment get to our customers when they need them. This position will be a member of the ButterflyMX hardware operations team.

**The schedule for this role is Monday-Friday 6am-2pm PST (40 hours/week)**

Responsibilities

• Operate the daily shipment process, ensuring that all products are shipped and received accurately and on time.
• Resolve fulfillment issues by contacting shipping vendors or internal teams to correct errors, address missing information, and ensure successful order fulfillment.
• Process and track returns, managing the entire lifecycle from initiation to processing, ensuring items are returned and documented correctly.
• Update internal teams with shipping updates and be the liaison for the warehouse.
• Work closely with client success managers and the fulfillment specialist to validate and manage shipment needs for replacement hardware (RMA). Coordinate with internal teams to ensure that daily customer shipments are met on time.
• Generate shipping labels for internal teams such as parts order requests and return swaps.
• Assist with other warehouse operations as needed, such as moving products, assisting in assembly, or helping with packing and shipping.
• Create commercial invoice documentation for international orders. 
• Work with UPS and FedEx to resolve shipment issues

Requirements

• Prior experience in fulfillment or warehouse roles is preferred.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Excellent verbal and written communication skills, with the ability to interact with team members and shipping vendors. 
• Ability to focus on details and follow standard operating procedures.
• Ability to adapt and manage both fulfillment and manufacturing tasks, switching between roles as necessary.
• Comfortable with basic computer programs and record-keeping systems.
• Desire and flexibility to learn and grow in a fast paced and growing environment
• Salesforce experience is preferred but not required.

Benefits

• Comprehensive Medical (ButterflyMX covers 90% of the cost), Dental, and Vision plans (ButterflyMX covers 100% of the cost) starting day 1
• 401(k) plan with a match
• 13 paid holidays, 25 PTO days 
• Paid Family Leave
• Employee Assistance Program 
• Quarterly self-care stipends
• Access to optional benefits including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Indemnity, Disability, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance 
• And more! 

ButterflyMX is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have the authorization to work in the US to become an employee. We strive to create an accessible and inclusive experience for all candidates and employees. If you need reasonable accommodations during the application or the recruiting process, please let our recruiting team know.