Territory Manager - EMEA

Digital Control Incorporated (DCI) is the world’s leading supplier of underground guidance products for the horizontal directional drilling (HDD) industry. Since the introduction of this revolutionary technology 30 years ago, Digital Control has been at the forefront of trenchless technologies that enable the efficient installation of underground utilities such as fiber optic, telecom, gas, and water lines world-wide. DCI’s products are valued for their durable design, ease of use and uncompromising commitment to customer service.

Responsibilities

• Manage business relationships with Partners and End-Customers, providing training, technical support and world class customer service.
• Responsible for contributing to an effective marketing strategy to maximize sales within the assigned territory.
• Periodically provide technical information to Engineering teams to determine unmet customer requirements.
• Prepare and present demonstrations, applications and field training for DCI’s portfolio of products.
• Maintain company issued demo products to ensure systems are functioning according to specifications.
• Perform field testing and troubleshooting on all new or enhanced products and provide direct feedback to Customer Service and Product Development teams.
• Partner with dealers and distributors to develop the customer base within the assigned territory.
• Insure all Partners have qualified personnel in house to train end-users.
• Responsible for handling customer service phone calls, questions and general trouble-shooting issues.
• Coordinate the issuance of merchandise returns and loaner equipment.
• Participate in industry trades shows and events as scheduled.
• Travel up to 65% of time within the territory.

Requirements

• Demonstrates excellent customer service skills
• Understanding of customer business needs, buying criteria, and pain points with current HDD locating equipment.
• Able to help customers match their needs with the appropriate DCI product solution. Builds outstanding trust with customers.
• Effective at juggling multiple tasks and prioritizing work to meet the needs of all resellers, contractors/drillers and other customers in the assigned territory.
• Demonstrates solid working knowledge of DCI equipment with the aptitude to become an expert in advanced HDD locating techniques, theory and application.
• Demonstrates great communications skills to effectively communicate technical and market information to various audiences including drillers, Partners and senior leaders within the industry.
• Possess strong critical thinking skills including troubleshooting, problem analysis and good judgment/decision making. Inquisitive about troubleshooting DCI equipment and usage to determine root causes and effective solutions.
• Demonstrates effective collaboration and innovation with the field team and across all other functions within the company.

Experience

• Bachelor’s degree or equivalent combination of work experience and education.
• Minimum of 5+ years of experience in Customer Service or outside/field sales.
• Experience in, and knowledge of, the trenchless technology industry required.
• Able to navigate physical and safety requirements of working in construction sites.
• Experience and knowledge of the trenchless technology industry.
• Experience in sales and the sales process preferred.
• Operating a company vehicle, must have clear driving records.

Who you are

• Highly effective communicator, both written and oral, who is able to collaborate with multiple groups within DCI.
• Engaging style to help others learn DCI equipment.
• Self-motivated and independent.
• Relationship-builder, trustworthy and reliable.
• Unwavering business ethics and ability to effectively manage proprietary product information.

Benefits

• Quarterly bonuses: we all share in the success of the company
• Professional Development

• Wellness Program
• 30 days PTO
• Parental leave
• An average of 11 annual paid holidays plus 1 floating holiday

Compensation

• DCI is proud to offer comprehensive compensation packages including competitive base pay and discretionary quarterly profit sharing bonuses to all part-time and full-time team members. Base pay is reviewed at a minimum on an annual basis.
• Profit sharing bonus: Over the last 3 years, quarterly bonuses ranged between 10% and 18%. Future bonuses could be higher or lower depending on company profits.
• DCI provides monthly contribution into an employee pension account. The amount of contributions is based on years of service. Employees are welcome to contribute to this account as well.

Why DCI?

DCI takes pride in caring a lot about our employees. We believe that employees should not be burdened with benefits expenses, so we provide lucrative health care plans unmatched in most other companies. We also like to eat at DCI and find any excuse to celebrate the most random holidays (Pi Day, Chocolate Ice Cream Day, etc.) We have monthly catered lunches, a fully stocked snack area, sporting tickets, wellness competitions, and most importantly a team of people who will tell you that DCI is the best place they've ever worked. This is evident by our long service team and low turnover.

We Celebrate Inclusion:

DCI is an equal opportunity employer. Employment at DCI is based solely on a person's merit and qualifications directly related to professional competence. DCI does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

It is DCI’s policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. The Company's EEO policy includes the full & complete support of the Company and all levels of leadership. Because it's just the right thing to do. We hope you think so too.