Offer summary

Qualifications:

Full fluency in both English and Portuguese is required., Proficiency in technology, including web-based platforms and Microsoft Office applications., Preferred candidates will have professional interpreting experience and industry-specific certifications., Completion of 40+ hour medical interpreting training is a plus..

Key responsabilities:

Facilitate effective audio and video remote interpreting for the LEP community.

Answer inbound calls promptly and provide superior customer service.

Perform basic troubleshooting for technical issues as they arise.

Adhere to professional conduct standards and participate in ongoing training and quality assurance monitoring.

Established in 1991, LSA’s mission is to help people and companies survive and thrive in a global environment. Leading corporations across the globe depend on our language solutions to get the cultural support they need, while benefiting from the best customer service possible. As one of the largest and fastest-growing language services providers in the world, our employees and linguists know that what they do matters; together, we are making a difference in society through language. Every day, we help millions of non-English speakers overcome communication barriers, meet goals, build trust and grow as individuals. It is this passion for helping others that continues to drive our culture of service excellence, and that keeps clients coming back! We’re proud to fulfill the multicultural communication needs for thousands of clients worldwide, in over 230 languages, across virtually every industry. Our language solutions include telephone interpreting, translation and localization, video remote interpreting, face-to-face interpreting, sign language interpreting and language assessments.

Job description

Position Overview:

As a Portuguese Remote Agent, you will be responsible for facilitating language communication for the Limited English Proficient (LEP) community in a variety of settings, including customer service, medical, and other verticals via audio and video. Language Services Associates is continuously accepting qualified interpreters!

Responsibilities:

· Provide effective audio and video remote interpreting

· Answer inbound calls in a timely manner

· Perform basic troubleshooting for technical issues

· Provide superior customer service

· Adhere to Code of Professional Conduct, including maintaining strict standards of confidentiality

· Adhere to all policies and procedures, including professional interpretation protocols and industry specific best practices

· Complete assigned training(s) and participate in ongoing Quality Assurance monitoring

Qualifications/Experience:

· International opportunity

· Full fluency in both English and Portuguese

· Technology proficient (including but limited to: web based platforms, email, Microsoft Word, Microsoft Excel)

· Preferred - professional interpreting experience

· Preferred - industry specific certifications/trainings (CMI, CCHI, etc.)

· Preferred - proof of 40+ hour medical interpreting training (ex: Bridging The Gap, Cross-Cultural, etc.)

LSA is passionate about what we do, which is helping people thrive in an increasingly global environment! If interested, please apply and include a copy of your resume which emphasizes your interpreting experience.

Required profile