Offer summary

Qualifications:

Bachelor's degree in a relevant field or equivalent experience., Strong analytical skills with attention to detail., Proficiency in data analysis and reporting tools., Excellent communication skills for presenting findings..

Key responsabilities:

Conduct quality audits of customer service and sales calls to ensure adherence to procedures.

Analyze customer support tickets to identify recurring issues and improve operational effectiveness.

Compile and present audit reports with key performance metrics and compliance rates.

Contribute to process improvement initiatives by interpreting audit findings and collaborating with the team.

Job description

IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 300 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak). We are dedicated to helping improve the lives of people all over the world.

At IMPACT BRANDS, we embrace remote work culture and cherish open-mindedness, high energy, and adaptability qualities that are essential in our dynamic environment. We prioritize the growth of every team member, regardless of their location, offering advancement from intern to leadership roles.

IMPACT BRANDS has already positively impacted the lives of 3 million people worldwide. Join us as a remote Junior Operations Specialist (Quality Assurance) and let’s impact billions together!

Our Treats:

Remote work. Whether it's your home office, a cozy cafe, or a scenic spot across the globe, you have the autonomy to choose your workspace.
Home office budget. A home office allowance and the possibility to choose between a MacBook or a Windows-based workstation.
Health and wellness budget. We value your well-being - investment in your health is not just encouraged but actively supported.
More free time. Enjoy 25+ Working Days of Holidays to recharge and relax from work.
Volunteering. Embrace the opportunity to dedicate 2 paid days each year towards personal growth and community impact.
Personal development opportunities. Improve yourself through training online or conferences worldwide - Miami, Las Vegas, Dubai, Bangkok, etc.
Professional growth. Exceptional performance is recognized and rewarded, offering opportunities for career advancement based on your contributions to our success.
Achievement Bonus. We celebrate our company's successes by offering an annual bonus.
Our company products. Get exclusive access to our health and wellness products.
Flatwork culture. The chance to influence the company right from the start.
Team spirit. Enjoy regular team-building activities and engaging online events.
A whole bunch of other benefits (Welcome Package, etc.).

Bits of your job:

Conduct quality audits by systematically reviewing customer service and sales agents' calls, assessing adherence to procedures, and identifying performance trends using structured evaluation criteria.
Analyze customer support tickets to detect recurring issues, measure response effectiveness, and generate data-driven insights for operational improvements.
Compile and present audit reports with key performance metrics, trend analysis, and compliance rates, ensuring data accuracy and actionable insights.
Monitor and assess customer interactions using predefined quantitative and qualitative metrics, highlighting areas for optimization through structured reporting.
Contribute to process improvement initiatives by interpreting audit findings, identifying root causes, and collaborating with the team to enhance efficiency and compliance.

Required profile