Offer summary

Qualifications:

Fluency in Italian and English is required., Strong communication skills, both written and verbal., Ability to handle customer inquiries and complaints effectively., Interest in the campervan rental industry and customer service..

Key responsabilities:

Provide outstanding customer support to Italian users via email and phone.

Ensure smooth rental departures by managing document checks and user follow-ups.

Communicate with colleagues in English for cross-border bookings.

Manage user feedback and handle claims during and after rentals.

Job description

Yescapa and Goboony are two leading players in the campervan rental industry. Following our merger last year, we have created Europe’s largest online camper-sharing platform. With over 35,000 campervans we connect campervan owners and enthusiasts

As we are rapidly expanding, we are on the lookout for new talents to join our team. Our team is young, international, entrepreneurial, and has ambitious goals. Every day, we explore new possibilities to bring together enthusiastic campers and travellers in an even better, smarter, and more enjoyable way. We value being helpful, friendly, and open to each other and our customers.

Our mission is simple: help 1 million people enjoy the ultimate freedom that only campervan travels can offer. Are you ready to join us?

What does the role look like?

We are looking for a Customer Support Intern (Italian speaking) to join our Italian country team. In this role, you will gain hands-on experience in a dynamic European digital platform, providing excellent customer support to Italian-speaking users via phone, email, and chat. You will also handle user requests and complaints while contributing to optimizing the conversion rate to support marketing and sales efforts in Italy.

Your key responsibilities will be:

Assist Italian users by providing outstanding customer support and service consultation via email and phone.
Ensure smooth rental departures by handling document checks, user follow-ups, and other related tasks.
Communicate fluently in English with colleagues across different countries, especially for cross-border bookings.
Manage user feedback, including moderation and validation of reviews.
Handle and follow up on claims during and after rentals.
Act as a mediator between users and liaise with our insurance partner.
Implement targeted actions to improve conversion rates.
Support the development of our business by contributing to various company initiatives.

You can work from one of our offices in Bordeaux (France), Utrecht (Netherlands), or fully remote. Please note that Saturday availability is required.