Offer summary

Qualifications:

Bachelor’s degree preferred, but not required., Minimum of one year of payroll and/or customer service experience within the last four years., Strong analytical and judgment skills with excellent interpersonal abilities., Intermediate computer skills, including proficiency in Microsoft Office and the ability to learn proprietary software..

Key responsabilities:

Assist AveannaCare users via e-mail, phone, or in-person to ensure efficient operations.

Maintain and update Employee & Client Service Accounts and handle incoming calls.

Run reports and process data imports, adhering to payroll and billing deadlines.

Resolve issues related to payroll and punch entries, and complete Special Incident Reports as needed.

Job description

Additional Posting Information

Fully Remote

Overview

JOB DESCRIPTION SUMMARY:

The AveannaCare Specialist/Coordinator is responsible for assisting the AveannaCare users (participants, clients, care providers, reimbursement recipients) and ensuring the efficient operations of AveannaCare. The AveannaCare Coordinator will assist users by e-mail, phone, computer or in-person.

Essential Job Functions/Responsibilities

Adhere to Aveanna Core Values
Receive and handle incoming calls
Maintain and review punch and attendance entries within AveannaCare
Maintain and update Employee & Client Service Accounts in AveannaCare
Run AveannaCare reports and process data imports as needed, including in a SQL report environment
Adhere to payroll /billing cut offs and deadlines
Follow up with regional centers, families, and care providers as needed
Complete Special Incident Reports (SIRs) and follow through on SIR instructions per Regional Center guidelines
Resolve payroll / punch issues or concerns
Analyze, identify and resolve issues relating to AveannaCare
Use professional communication and conflict resolution techniques as required
Evaluate data issues, report feedback and observations in determining task priorities
Performs other duties as assigned or needed.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.

Position Qualifications

Bachelor’s degree preferred, but not required
Minimum of one year of payroll and/or customer service experience within the last four years
Excellent interpersonal skills; self-driven, motivated and results oriented
Strong analytical and judgment skills
Intermediate computer skills using Microsoft Windows, Word, Excel and ability to learn Aveanna’s proprietary software
Ability to successfully handle multiple tasks simultaneously; strong organizational skills
Thrive in a fast-paced environment
Bilingual in Spanish, preferred

This position will be fully remote.

Join Aveanna Support Services and make a real difference for families.

We provide exceptional community-based services to over 20,000 Intellectually and Developmentally Disabled clients nationwide. If you're passionate about helping others and want to be part of a growing company with a supportive team environment, this is the place for you.

Experience In The Areas Listed Below Are Welcomed

Customer service
Retail
Healthcare
Caregiving
Restaurant industry
Data entry

At Aveanna, we celebrate diversity and offer competitive pay and benefits. With opportunities for career growth and advancement, we invite you to apply today and discover a fulfilling career with us.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Aveanna does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with Aveanna.

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