Proven experience in a leadership role within a customer service environment., Strong communication skills, both verbal and written., Excellent problem-solving and conflict resolution abilities., Experience with CRM and customer service tools is highly desirable..
Key responsabilities:
Oversee daily operations of the customer service team to ensure high service levels.
Lead and motivate the team to achieve individual and team goals.
Serve as a point of escalation for complex customer issues and ensure timely resolution.
Collaborate with cross-functional teams to enhance the customer experience.
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Welcome to the Michael Page global company profile.
Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents.
While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer looking to hire, or as a candidate aiming to grow your career you have the best of both worlds; a team that understands the market and geography you operate in, plus the resources and expertise of an international network at your disposal.
Our teams are broken down to focus on industry, assignment type, salary level and location, so your hiring requirements or job search will all be handled by a specialist who knows your sector inside-out. We are confident that our expertise can add value to your recruitment or job search process – get in touch to find out more.
Job Opportunity: Customer Service Team Lead - 12 Month FTC
Location: Epping, Melbourne, Australia
Our client, specialises across the agricultural technology industry sector, is looking for an experienced and passionate Customer Service Team Lead to join our Melbourne team on a 12-month fixed-term contract (FTC), supporting a maternity leave vacancy.
Job Description
About the Role:
As a Customer Service Team Lead, you will play a crucial role in overseeing the daily operations of our customer service team, ensuring we continue to deliver the highest levels of service to our clients. You will lead by example, providing guidance, coaching, and support to your team, while driving operational excellence.
Key Responsibilities
Lead and motivate a high-performing customer service team to achieve individual and team goals.
Monitor team performance, providing regular feedback and coaching to drive continuous improvement.
Serve as a point of escalation for complex customer issues, ensuring timely resolution and client satisfaction.
Collaborate with cross-functional teams to streamline processes and enhance the customer experience.
Foster a positive, collaborative, and customer-focused culture within the team.
Ensure compliance with internal policies and industry regulations.
Support team members with their professional development and growth.
The Successful Applicant
About You
You are a dynamic leader with a proven track record in managing customer service teams, preferably in a fast-paced environment. You have strong communication skills, the ability to build strong relationships, and a passion for delivering outstanding customer experiences.Skills and Experience:
Previous experience in a leadership or team lead role within a customer service environment.
Strong problem-solving and conflict resolution abilities.
Excellent communication skills, both verbal and written.
A proactive, adaptable, and solutions-focused mindset.
Strong organizational and time management skills.
Experience with CRM and customer service tools is highly desirable.
What's On Offer
Inclusive, collaborative, and supportive work environment.
Contact: Katie Chung
Quote job ref: JN-022025-6656176
Required profile
Experience
Spoken language(s):
English
Check out the description to know which languages are mandatory.