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Customer Service Team Leader

Remote: 
Full Remote
Contract: 
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Offer summary

Qualifications:

Proven experience in a leadership role within a customer service environment., Strong communication skills, both verbal and written., Excellent problem-solving and conflict resolution abilities., Experience with CRM and customer service tools is highly desirable..

Key responsabilities:

  • Oversee daily operations of the customer service team to ensure high service levels.
  • Lead and motivate the team to achieve individual and team goals.
  • Serve as a point of escalation for complex customer issues and ensure timely resolution.
  • Collaborate with cross-functional teams to enhance the customer experience.

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Michael page Large https://redirect.michaelpage.com/mp-home
5001 - 10000 Employees
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Job description

  • Free Parking
  • Team Culture

About Our Client

Job Opportunity: Customer Service Team Lead - 12 Month FTC

Location: Epping, Melbourne, Australia

Our client, specialises across the agricultural technology industry sector, is looking for an experienced and passionate Customer Service Team Lead to join our Melbourne team on a 12-month fixed-term contract (FTC), supporting a maternity leave vacancy.

Job Description

About the Role:

As a Customer Service Team Lead, you will play a crucial role in overseeing the daily operations of our customer service team, ensuring we continue to deliver the highest levels of service to our clients. You will lead by example, providing guidance, coaching, and support to your team, while driving operational excellence.

Key Responsibilities

  • Lead and motivate a high-performing customer service team to achieve individual and team goals.
  • Monitor team performance, providing regular feedback and coaching to drive continuous improvement.
  • Serve as a point of escalation for complex customer issues, ensuring timely resolution and client satisfaction.
  • Collaborate with cross-functional teams to streamline processes and enhance the customer experience.
  • Foster a positive, collaborative, and customer-focused culture within the team.
  • Ensure compliance with internal policies and industry regulations.
  • Support team members with their professional development and growth.

The Successful Applicant

About You

You are a dynamic leader with a proven track record in managing customer service teams, preferably in a fast-paced environment. You have strong communication skills, the ability to build strong relationships, and a passion for delivering outstanding customer experiences.Skills and Experience:

  • Previous experience in a leadership or team lead role within a customer service environment.
  • Strong problem-solving and conflict resolution abilities.
  • Excellent communication skills, both verbal and written.
  • A proactive, adaptable, and solutions-focused mindset.
  • Strong organizational and time management skills.
  • Experience with CRM and customer service tools is highly desirable.

What's On Offer

Inclusive, collaborative, and supportive work environment.

Contact: Katie Chung

Quote job ref: JN-022025-6656176

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Organizational Skills
  • Time Management
  • Teamwork
  • Adaptability

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