Senior Colleague Technician Consultant (Must have Colleague exp; 100% remote)

About Ellucian

Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

Values Rooted in Purpose

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

About The Opportunity

Are you a talented higher education professional with experience in Colleague and Envision?

Ellucian is seeking a talented individual that has at least 7 years of advanced Colleague experience for a Senior Colleague Technician.

Ellucian is currently looking to add Professional Services Consultants with Colleague ERP experience with application development and client-facing training skills. The consultant will work with the client, with other consultants and independently to provide support to our Higher Education customers as they implement Colleague.

Higher education customers are transforming to modern campuses while leveraging technology and solutions to enable student success. In this mission critical role, you will partner with our customers to help enable their transformation to cloud/SAAS solutions and ensure successful adoption of these solutions.

Where you will make an impact

• Meet with customers to maintain open communication and deliver professional service technical engagement.
• Provide guidance and assist with the conversion of the client’s legacy data to Colleague
• Promote customer usage of Ellucian resources such as the Solution Center, product documentation and Communities.
• Success will be measured by customer satisfaction, achievement of projects, and utilization targets.
  
  

What You Will Bring

• 7+ years of Ellucian experience working in a customer-facing role within a Colleague software environment.
• Experience providing programming, analysis, and end-user support for Colleague.
• Experience with packaging and installation of software updates
• Ability to:
• work in a team-oriented project environment.
• take ownership of tasks.
• keep track of multiple projects.
• to use the customer support center to research issues.
• be a problem-solver.
• Must have effective communication, training, and presentation skills.
• Strong prioritization skills, able to manage activities based on business impact.
• Ability to multitask and meet deadlines.
• Knowledge in the following areas:
• UniBasic
• UniQuery
• Envision
• Colleague Electronic File Transfers (ELF)
• Basic SQL skills
• Concepts regarding the importing and exporting data
• Knowledge in the following areas would be advantageous:
• System administration basics
  

What makes #Ellucianlife

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & BrightPlan - to help you save for the future
• Parental Leave
• 5 charitable days to support the community that supports us
• Telemedicine
• Wellness
• Headspace Care (mental health)
• Wellbeats (virtual fitness classes)
• RethinkCare & Wellthy- caregiver supporq
• Diversity and inclusion programs which provide access to internal employee resource groups
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
• Education Assistance Program
• Professional development opportunities