Bachelor's degree in Computer Science or related field., Strong troubleshooting skills in networking and telecommunications., Experience with customer support and technical problem resolution., Familiarity with AT&T products and services is a plus..
Key responsabilities:
Provide technical support to customers regarding AT&T services.
Diagnose and resolve customer issues related to networking and telecommunications.
Collaborate with engineering teams to improve service delivery.
Document customer interactions and technical solutions in the support system.
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