Job description

About JSSI

For more than 35 years, Jet Support Services, Inc. (JSSI) has been the leading independent provider of maintenance support, advisory services, software, and financial tools to the business aviation industry. With 6,000+ aircraft supported by maintenance programs and software platforms, JSSI leverages this wealth of data, scale, and innovation to drive cost savings and provide custom solutions that align to the interests of each client, regardless of make or model. Learn more at jetsupport.com.

JSSI products and services include:

Maintenance Programs. Hourly Cost Maintenance Programs to stabilize maintenance budgets, maximize aircraft availability and enhance residual value.

Parts & Leasing. Experienced product line specialized team who leverages our All-OEM inventory and global vendor relationships and go beyond parts sourcing to find optimal customer solutions.

Software: Traxxall and Conklin & de Decker. Powerful data platforms to help you make more informed decisions, from choosing the right aircraft to tracking your maintenance, inventory, and MRO projects.

Advisory Services. Objective insights and independent technical advice from a global team of technical advisors and ASA-accredited appraisers for virtually any business jet, turboprop or helicopter.

Aviation Capital. Customized asset-based finance solutions for business aviation.

Position Summary

As a Cloud Infrastructure Engineer, you will design, implement, support, and maintain cloud infrastructure solutions for our organization's applications and services. You will ensure the reliability, security, and performance of our systems through operational activities that align with industry best practices.

Key Responsibilities

Administer and support the Azure cloud computing platform; configure, monitor and maintain Azure services including virtual machines, AKS, Managed SQL Instances, and Logic Apps.

Implement and support cloud network and security services including Azure Firewall, Network Security Groups, Azure Private Networking, DNS, Application Gateway, and Azure Front Door.

Contribute to disaster recovery planning and ensure environment backups complete successfully.

Administer and support M365 collaboration and productivity tools including Exchange, Teams, Teams Telephony, SharePoint, and OneDrive.

Configure and support Cisco network hardware, Microsoft’s Power Platform, and email APIs such as SendGrid.

Respond to security alerts to eradicate threats within the environment; investigate and respond to email phishing alert reports and quarantine release requests.

Remediate vulnerability findings and continuously evaluate security posture against best practices.

Onboard and offboard user accounts and application authentication using EntraID, performing regular access audits.

Lead and contribute to various infrastructure improvement projects and initiatives.

Provision new environments after performing the appropriate research and due diligence required to ensure compliance with security, performance, and governance standards.

Monitor infrastructure services to identify and resolve issues, outages, and poor performance.

Participate in on-call rotation and perform off-hours support and maintenance as required.

Contribute to and maintain technical and procedural documentation and runbooks and system architectural diagrams.

Stay informed on emerging technologies and industry trends to ensure our infrastructure remains up to date.

Perform other duties as assigned.

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field.

Minimum 5 years' experience in Information Technology roles.

Proven experience in Azure cloud infrastructure management.

Proven experience configuring and administering M365 collaboration tools, particularly Exchange, Teams, and SharePoint.

Advanced knowledge of security and network protocols.

Experience with backup and disaster recovery solutions.

Experience with automation and scripting, particularly PowerShell.

Relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect, Azure Administrator, CCNA) are a plus.

Excellent problem-solving and troubleshooting skills.

Strong communication and interpersonal skills.

Demonstrated ability to prioritize workload effectively while working independently.

JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.

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