Business Consultant I - ENT/ Allergy

ModMed is hiring a driven Business Consultant - Otolaryngology (ENT) to join our positive, passionate, and high-performing team within Client Services focused on partnering with customers to analyze their business processes, identify areas of improvement, and develop solutions that will help them achieve their goals. This is an exciting opportunity for someone who has a deep understanding of healthcare industry practices, regulations, and technology solutions, along with a proven track record of driving successful outcomes for clients within a fast-paced Healthcare IT company that is truly Modernizing Medicine!

They will also create custom workflow documentation and direct the Training Consultant(s) in adopting solutions for customer training. The BC will work closely with the Product team to drive solutions that support our customers. The BC will also provide system expertise and direction for Project Managers, CSMs, and other team members. This role will partner with Practice leadership to ensure our products meet their business needs. BCs will have additional responsibilities in driving department initiatives with the assistance of the Business Consultant leadership.

Your Role:

• Works with the Project Management team to maintain a high level of quality in delivering clinical solutions to clients. This includes but is not limited to:
• Perform a process analysis to identify client processes and opportunities for operational improvement and facilitate change management.
• Create client-specific workflows and configurations to meet their business needs.
• Plan and prepare a custom curriculum for necessary workflows that will be part of the training and partner on the delivery of the identified workflows.
• Support onsite go-live to ensure improved workflows are aligned and deployed.
• Perform a post-go-live analysis to identify workflow efficiencies and recommendations.
• Works with the Customer Success team by recommending efficient workflows to drive positive business results for clients.
• Ensure that team goals are met, as set by the Business Consulting leadership team.
• Work with the Medical Director and Product Managers to understand the product roadmap and provide input and direction to support customer needs.
• Create and monitor JIRA tickets and provide feedback to the appropriate personnel on progress.
• Maintain product expert status on designated ModMed solutions as well as other new offerings; participate in all new releases and product processes.
• Escalate issues and risks as needed to the senior leadership team in partnership with the Business Consulting leadership team.
• Serve as an escalation point for Project Managers and CSMs on subjects of workflow and system function.
• Proactively establish and drive documentation to support Modernizing Medicine business needs.
• Works with other team members to create holistic solutions for our complex customers.
• Actively seek opportunities to refine processes and provide improvement recommendations to the Business Consulting leadership.
• Executes the initiatives of the Business Consulting leadership team.
• Promotes teamwork and positive comradery between team members.
• Maintains cross-departmental relationships to assist with open communication and tighter escalation channels.
• Participates in business development activities when requested. This may include, but is not limited to:
• Webinars
• Trade shows
• Sales Assist
• Users Conference

Skills & Requirements:

• Bachelor's Degree, preferred.
• Significant experience in all aspects of ENT practice workflows.
• Excellent verbal and written communication skills.
• Excellent time management skills and ability to work on multiple projects simultaneously.
• Ability to make decisions and create alternative solutions to problems.
• Experience with Google Business Tools.
• Comfortable speaking publicly in front of large groups and Executive leadership.
• Self-starter and self-disciplined.
• Must have soft skills to lead and influence others to align with solutions.
• Experience with conflict resolution and consultation.
• Experience with quality and physician practice business drivers.
• Ability to travel 75-90% including occasional weekends.

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