Senior Implementation Consultant, Government Focus

What We Do

Indeavor is a growing technology-focused enterprise workforce management solution provider – through our SaaS platform we enable large organizations around the world in the manufacturing, energy production, public service (government), and other complex/dynamic environments with cutting-edge employee scheduling and absence management solutions.

By handling complexity through advanced automation, we ensure our customers always have the right person, in the right place, at the right time. Our Implementation and Customer Success Teams craft and support these solutions to accommodate and streamline essential business drivers and ultimately unlock incredible workforce efficiency.

Our goal is to continue to empower these essential businesses by providing modern and creative software solutions, while partnering with and enabling their most valuable asset – their employees.

What You’ll Do

As the primary customer-facing resource, you will manage the overall relationship with client stakeholders, serving as the main point of contact for communications and project needs. You’ll oversee project scope, ensure adherence to strategy set by Account Management, drive on-time and on-budget deployments, and support project teams and Service Center Analysts. Strong project management skills, solution expertise, and a strategic mindset are essential for success in this fast-paced role. The ideal candidate is based in Madison, WI and open to ~25% travel.

Key Responsibilities:

• Customer Relationship Management – Build and maintain strong stakeholder relationships to enhance satisfaction and project success.
• Project Execution – Implement workforce management solutions using the Indeavor suite, ensuring scalability and contract compliance.
• Stakeholder Coordination – Collaborate with internal teams to ensure seamless execution and alignment with customer needs.
• Risk Management – Identify and mitigate project risks proactively.
• Communication – Act as the primary client contact, providing regular updates and addressing inquiries.
• Change Management – Drive adoption through effective change management strategies.

Requirements

What You Bring to Indeavor

You thrive in a customer-facing setting, work fluidly with teammates and find joy in solving complex problems. Your organizational skills are unmatched and pragmatic execution defines your approach towards project delivery. You are confident, inspired by growth, unafraid to fail and relentless towards improving processes.

Preferred Skills and Experience

• Project Management – Experience managing complex projects with multiple deliverables.
• Communication – Ability to engage effectively with customers, internal teams, and leadership.
• Relationship Building – Proven success in fostering strong client partnerships.
• Industry Knowledge – Understanding of government operations in Public Safety and Transportation.
• Problem-Solving and Solution Expertise – Ability to resolve customer issues efficiently and within scope.
• Integration Expertise – Experience with business technology platforms and troubleshooting integrations.
• 3+ years experience implementing Workforce Management solutions is preferred

Benefits

As part of Indeavor, You’ll Enjoy

• Working with creative, smart and fun team members motivated by a collective goal
• Competitive salary, comprehensive health coverage and 401k
• Opportunity for customer-facing travel (up to 40%)
• Unlimited vacation policy and remote working opportunity
• Modern, downtown, dog-friendly offices (remote work supported) - This is a Madison, WI based position