Offer summary

Qualifications:

Experience with Power BI and SQL, Familiarity with ETL processes, Strong data analysis skills, Ability to create data visualizations.

Key responsabilities:

Monitor and maintain dashboards for data accuracy.

Troubleshoot and resolve dashboard-related issues.

Manage and optimize data resources efficiently.

Generate reports for actionable insights.

Job description

This position is fully remote and available for applicants living in countries in Central America and Mexico, including Guatemala, Honduras, El Salvador, Nicaragua, Costa Rica, and Panama.

**Please submit your resume in English.**

JOB OVERVIEW:
We’re looking for a detail-oriented and proactive Client Operations Support Specialist to join our team! If you have a keen eye for accuracy, enjoy problem-solving, and are eager to work with data-driven solutions, this role is for you. This is a fantastic opportunity to develop your skills in data management, dashboard monitoring, and client support while collaborating with a dynamic team that values continuous learning.

KEY RESPONSIBILITIES:

Monitor and Maintain Dashboards: Regularly review Power BI dashboards to ensure data accuracy and consistency. Detect and resolve discrepancies early to ensure a seamless client experience.
Troubleshoot and Resolve Issues: Conduct routine checks on dashboard links, images, and data flows. Identify and fix errors before they impact clients.
Manage Data Resources: Monitor usage of our Azure SQL Database, ensuring efficient data handling and spotting potential risks in advance.
Optimize Processes: Support improvements in ETL (Extract, Transform, Load) processes to enhance data integration efficiency.
Generate Reports & Documentation: Provide actionable insights through clear reporting on dashboard and database performance. Offer recommendations to maintain high-quality client operations.

SKILLS AND QUALIFICATIONS:

Data Analysis Skills: Ability to interpret and analyze data for accuracy and consistency.
Power BI Knowledge: Experience in dashboard monitoring, maintenance, and troubleshooting.
Basic SQL Skills: Ability to query databases and assist with data management.
ETL Understanding: Familiarity with data integration processes (Extract, Transform, Load).
Data Visualization Skills: Ability to create effective reports to support decision-making.

TOOLS AND SOFTWARE KNOWLEDGE:

Microsoft Power BI
SQL Server / Azure SQL Database
Microsoft Excel
ETL Tools (e.g., Talend, Apache NiFi, SSIS)
Azure Portal

WHO WE ARE?
CA Fortune is a full-service, privately held consumer brands agency that specializes in driving growth for companies across the consumer goods industry. Founded in 1983, the company offers a range of services including sales management, brand strategy, marketing, and data insights, primarily for food, beverage, wellness, and lifestyle brands. With offices across the United States, CA Fortune partners with both emerging and established brands to navigate the complexities of the retail environment, providing tailored solutions to enhance brand presence and expand market reach. Known for its hands-on approach and deep industry expertise, CA Fortune positions itself as a dedicated growth partner for consumer brands.

Alia Services is one of the renowned recruitment and payroll services companies that operate remotely. We offer one-window solutions for entrepreneurs, small-medium enterprises, companies, corporates, and candidates. With us, a company can shape its organizational goals and objectives into reality by acquiring exceptional human capital with an easy and fast paced recruitment process.

WHAT DO WE PROVIDE?

Full time positions with the potential for overtime.
100% remote positions.
Competitive compensation package.
An inclusive, fast pace exciting environment culture offering accelerated professional growth.
1-on-1 coaching with feedback sessions, mentorships, and leadership development programs.
Opportunities for cross-functional development.

HOW ARE WE DIFFERENT?
Historically, outsourcing companies have valued profit over people and compensated for high turnover by underpaying employees. We want to change that. Alia Services not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.
Diversity, Equity, and Inclusion are more than a commitment for Alia Services-- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes you. Be who you are at Alia Services!
Equal Opportunity Employer Minorities/Women/Veterans/Differently Abled.

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