Offer summary

Qualifications:

4+ years in technical client support, Experience with ESP or CDP preferred, Strong project management background, Comfortable with new software technologies.

Key responsabilities:

Onboard customers to email product

Manage complex email migration projects

Collaborate with cross-functional teams

Translate customer feedback into product requirements

Job description

Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.

With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

Who we are

Our email product is seeing rapid adoption and has seen significant YoY growth of customers using Attentive Email for both triggered email and full ESP capabilities. We are looking for a driven candidate to join our Customer Success organization as anImplementation Consultant on our Email team. You will launch and manage a book of business for Enterprise email clients and will work with internal teams, such as engineering, sales, marketing, product, and design, to shape the growth of our email product and deliver client results.

The role requires you to embrace the exciting, fast-moving, highly varied, and challenging (in a good way) environment within the Customer Success team. You will work cross-functionally to get answers, solve problems, and keep things moving in the right direction for new email clients. You will have the latitude and autonomy to navigate the technical and strategic aspects of your relationship with the client and be trusted to represent Attentive and our unwavering pursuit of best-in-class client management.

Why Attentive needs you

Onboard customers to Attentive’s email product by learning client goals, formulating and executing on a launch strategy, and growing a strong client relationship

Project manage email migrations that may involve a number of stakeholders & multiple work streams to ensure success

Develop and implement solutions to complex customer problems using the Attentive suite of tools

Collaborate closely with our Account Executives, Sales Engineers, Technical Account Managers, Deliverability experts, and Customer Success team to deliver the ideal client onboarding experience

Translate customer feedback into specific product requirements

Work cross-functionally with Product, Product Marketing, and Enablement to inform the product strategy and roll out best practices for using Attentive’s email solutions

Present to internal teams and Attentive executives on the goals and progress of the email products’ usage and results

About you

4+ years of experience supporting clients in a technical nature (Implementation, Sales Engineering, Solutions Architect, etc.) required

Experience with an ESP, CDP, etc. is strongly preferred

Strong background in project management and navigating complex tech stacks

Experience managing complex ESP migrations

Comfortable learning new software (for design, data management, and internal tools)

Creativity in expanding product rollouts and vision for a product roadmap

Passion, drive and the desire to be a part of a growing team that makes a difference for both the company and our clients

Thrive in a fast paced, innovative work environment

Extremely detail oriented and organized

Passionate about personally bringing innovative products to market

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

- The US base salary range for this full-time position is $90,000-100,000 annually + equity + benefits

- Our salary ranges are determined by role, level and location

#LI-AR1

Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

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