Offer summary

Qualifications:

Minimum 2 years in Sales Operations., Experience with Australian clients required., Strong organizational and communication skills., Familiarity with IT procurement processes..

Key responsabilities:

Assist project lead with coordination.

Collaborate on procurement and service arrangements.

Job description

This is a remote position.

Job Overview

Our company is currently looking for a proactive and dedicated AU Sales Operations Support to join our organization. In this role, you’ll be an essential part of our operations team, assisting with project coordination, procurement, and communication across various stakeholders. This is a fantastic opportunity to contribute to a dynamic, fast-paced environment, helping to ensure the smooth execution of key projects and services. If you are detail-oriented, proactive, and excited about driving operational success, we invite you to join our team!

Job Description

As an AU Sales Operations Support, you will play a crucial role in supporting the coordination and management of projects, procurement, and communication with stakeholders. Your key responsibilities will include:

Project Coordination Support: Assist the project lead by tracking milestones, gathering updates, and ensuring tasks progress smoothly throughout the project lifecycle.
Procurement Liaison: Collaborate with the procurement manager to ensure project-related purchases and service arrangements are executed efficiently.
Stakeholder Communication: Provide clear and structured updates to clients regarding project status, procurement timelines, and service provisioning, ensuring a seamless flow of information.
Ticket & Documentation Management: Maintain detailed and organized records for all project and procurement-related tickets, ensuring timely updates and clear documentation.
Quality Control & Standardization: Improve documentation quality by ensuring consistency in communication and adherence to standard processes.
Escalation Handling: Identify potential delays or roadblocks in procurement or project tasks, escalating them appropriately to mitigate risks.
Internal Reporting: Provide regular updates to management about project progress, procurement status, and any potential risks or issues.
Vendor & Service Coordination: Assist in organizing service provisions, such as internet connections, hardware deployments, or licensing, ensuring everything runs smoothly and on schedule.

Requirements

Minimum 2 years of relevant experience in Sales Operations, as well as Project Management and Procurement.
Experience working for an Australian Client/Business is required.
Strong Organizational Skills: Ability to manage multiple tasks across both project execution and procurement processes.
Clear & Structured Communication: Proven ability to provide concise, professional updates to clients, vendors, and internal teams.
Technical Understanding: Familiarity with IT procurement and infrastructure projects (not necessarily deeply technical but an understanding of how these processes work).
Attention to Detail: Ensuring all documentation, tickets, and communications are accurate and meet high-quality standards.
Proactive Problem Solving: Able to identify gaps or inefficiencies in workflows and take the initiative to resolve them.
Process-Oriented Mindset: Ability to follow and improve structured workflows to ensure smooth operations.
Stakeholder Management: Comfortable liaising between internal teams (technical and procurement), clients, and external vendors.
Adaptability: Ability to balance priorities and navigate the demands of both project execution and procurement tasks.
Experience in IT procurement and vendor management.
Exposure to project management or support roles.
Basic understanding of IT infrastructure and service provisioning.

Benefits

Permanent Work-from-home setup
Company-provided equipment
Secondary WiFi Modem
21 Leave Credits
100% conversion of UNUSED leave credits
HMO on Day 1
13th Month Pay
Grab Voucher every month
Birthday Gift
Loyalty Gift
Christmas Gift
Work-Life Balance
Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.