Job description

At VIVA HEALTH, we're known for providing our members with the care and excellent service they deserve. That is why we were rated Alabama’s 5 Star Medicare Advantage (MA) Plan and a nationally ranked Best Place to Work! This is the perfect time to join our team! We are currently seeking skilled and experienced call center individuals to join one of the most highly-rated Medicare plans in Alabama for 11 straight years! The Medicare Member Advocate I will assist members with questions and issues related to their coverage with VIVA Medicare – primarily via telephone in a call center environment. This position has work-from-home opportunities but requires occasional on-site work.

We’re currently seeking a Medicare Member Advocate I to work from home for VIVA HEALTH, a nationally ranked Best Place to Work! What’s in it for you when you join VIVA HEALTH? Check out a few of the benefits:

Hourly pay starting at $17.00 and up
Strong incentive plan with an average of $7000/year (start earning as quickly as your 3rd month!)
Employee and dependent tuition reimbursement
Paid holidays
Earn additional paid time off
Community Service paid time off
401k with a 100% company match up to 4% of pay deferral
Paid Parental Leave, and more!

Bring your exceptional communication and interpersonal skills -- and your positive attitude -- to VIVA HEALTH and start a career with us! Check us out at www.vivahealth.com/careers.

REQUIRED:

High school diploma or GED
One year of experience in a call center
Excellent oral and written communication skills
Effective listening and reading comprehension skills
Above-average data entry skills
Knowledge of standard office practices and procedures, including the operation of office equipment, including personal computers and word processing, spreadsheets, and presentation programs
Proper written and spoken English skills including spelling, punctuation, and grammar; basic business arithmetic
Ability to work with minimal supervision
Ability to work under pressure from deadlines and goals
Ability to complete all company-required, job-specific, and departmental training

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